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Organisational Behavior by Mind Map: Organisational Behavior
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Organisational Behavior

Mindmap for UT 1

Chapter 3 - Motivation (staff)


Herzberg's Two Factor Theory

Chapter 1 - Personality Traits

The Big Five - (OCEAN)

Openess to Experience

High : I have a rich vocabulary. I have a vivid imagination. I have excellent ideas. I am quick to understand things. Low: I am not interested in abstractions. (reversed) I do not have a good imagination. (reversed) I have difficulty understanding abstract ideas. (reversed


High: am always prepared. I pay attention to details. I get chores done right away. I like order. I follow a schedule. Low: I leave my belongings around. (reversed) I make a mess of things. (reversed) I often forget to put things back in their proper place. (reversed) I shirk my duties. (reversed)


High: I am the life of the party. I don't mind being the center of attention. I feel comfortable around people. I start conversations. Low: I don't talk a lot. (reversed) I keep in the background. (reversed) I have little to say. (reversed) I don't like to draw attention to myself. (reversed) I am quiet around strangers. (reversed)[37] I have no intention of talking in large crowds. (reversed)

Neuroticism (Emotional Stability)

High: I am easily disturbed. I change my mood a lot. I get irritated easily. I get stressed out easily. I get upset easily. Low: I am relaxed most of the time. (reversed) I seldom feel blue. (reversed)[37] I am much more anxious than most people


High: I am interested in people. I sympathize with others' feelings. I have a soft heart. I take time out for others. I feel others' emotions. I make people feel at ease. Low: I am not really interested in others. (reversed) I insult people. (reversed) I am not interested in other people's problems. (reversed) I feel little concern for others. (reversed)[37]

Chapter 2 - Behaviour


Behaviour: Actual response when presented with object.

Chapter 4 - Influence Motivation


fair/unfair distributions of resources

Victor Brooms Expectancy

Chapter 5 - Emotional Intelligence

Emotional Intelligence is an ability to understand emotions and mange relationships effectively.

Improving EI

Emotional Dissonance

Where the emotions we actually feel are inconsistent with the emotions we try to project. We are expected to act with one emotion while we actually feel quite another.

Emotional Labour

The need to show certain emotions in order to perform a job well.

Job Satisfaction & Dissatisfaction

Job Satisfaction: Person's evaluation of his or her job and work context

Chapter 9 - Decision-Making

Anchoring Heuristics

that describes the common human tendency to rely too heavily on the first piece of information offered (the "anchor") when making decisions

Chapter 11 - Sources Of Power

Influence Techniques


Contingencies Of Power