Organisational Behavior

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Organisational Behavior by Mind Map: Organisational Behavior

1. Chapter 3 - Motivation (staff)

1.1. Motivation?

1.1.1. McClelland's Learned Needs Theory Need for achievement (nAch) Strong need for achievement Love challenging goals Strive to succeed Need for affiliation (nAff) Build & Maintain close relationships Avoids any conflict or confrontation Conform's to other's wishes Need for power (nPow) Power for personal gains (Personal Power) Power to help others (Social Power)

1.1.2. Goal-Directed Behaviour Arousal Drive/Energy behind action Intensity Putting in effort on choice Direction Choices made to achieve goal Maintenance Keeping up the effort.

1.1.3. Maslow's 5 Basic Types Of Needs Self-Actualisation Desire to be true to own nature Esteem Wanting self-esteem or respect of others Social/Belongingness Wanting to free from loneliness Security Wanting to free from physical or emotional harm Physiological needs vital for survival

1.1.4. Intrinsic Motivation Sense Of Meaningfulness Opportunity to accomplish Sense of Competence Exceeding personal standard Sense Of Progress Efforts are showing results Sense Of Choice free to use own judgment

1.2. Herzberg's Two Factor Theory

1.2.1. Motivators No Satisfaction Jobs that do not offer achievement Satisfaction Jobs offering achievement

1.2.2. Hygiene Factors Dissatisfaction Jobs with poor company policies No Dissatisfaction Jobs with good company policies

2. Chapter 1 - Personality Traits

2.1. The Big Five - (OCEAN)

2.1.1. Extraversion Neuroticism

2.2. Openess to Experience

2.2.1. (Inventive/Curious vs Consistent/Cautious) Imaginative,Curious,Broad-minded Independent,Strict Routine

2.3. Conscientiousness

2.3.1. (Efficient/Organized vs Easy-going/Careless) Good:Responsible,Dependable,Persistent Laid back, Procastinator, Mentally flexible

2.4. Extraversion

2.4.1. (Outgoing/Energetic vs Solitary/Reserved) Outgoing,Sociable,Assertive Quiet,less sociable,Introspective

2.5. Neuroticism (Emotional Stability)

2.5.1. (Sensitive/Nervous vs Secure/Confident) Anxious,Stressed,Emotionally reactive Unworried,Secure,Relaxed

2.6. Agreebleness

2.6.1. (Friendly/Compassionate vs Cold/Unkind) Good-natured,trusting,cooperative Competitive, Assertive,Unfriendly - Leader

3. Chapter 2 - Behaviour

3.1. Behaviour

3.1.1. Attitude Beliefs Self Concept Assessed Feelings Behavioural Intentions

4. Chapter 4 - Influence Motivation

4.1. Equity

4.1.1. Outcomes/Rewards What the staff receives Salary/Bonus/Commission Promotion/Awards Intangible Rewards:Praises/recognition

4.1.2. Work Input Contributions of the staff Performance, Achievements Skills,Experiences,effort Intangible Input: Teamwork, reputation

4.1.3. Fair Equitable rewards, not equal rewards

4.2. Victor Brooms Expectancy

5. Chapter 5 - Emotional Intelligence

5.1. Improving EI

5.1.1. Social Awareness Empathy; understanding the emotions of others and their impact on relationships Organisational Awareness Empathy

5.1.2. Self-Awareness Understand our emotions and their impact on ourselves and others Emotional Self-Awareness

5.1.3. Self-Management Self-regulations;thinking before acting and staying in control of our emotions Emotional Self-Control Transparency Adaptability Optimism

5.1.4. Relationship Management Rapport; making use of emotions to build and maintain good relationships Inspirational Leadership Developing Others Conflict Mangement

5.2. Emotional Dissonance

5.2.1. Struggles with personal emotions and moods while working.

5.3. Emotional Labour

5.3.1. Example: Flight attendants Appear approachable,receptive and friendly

5.4. Job Satisfaction & Dissatisfaction

5.4.1. Exit Leaving the situation Quiting, transferring

5.4.2. Voice Changing the situation Problem solving, complaining

5.4.3. Loyalty Patiently waiting for the situation to improve

5.4.4. Neglect Reducing work effort/quality Increasing absenteeism

6. Chapter 9 - Decision-Making

6.1. Anchoring Heuristics

7. Chapter 11 - Sources Of Power

7.1. Influence Techniques

7.1.1. Rational Persuasion

7.1.2. Exchange

7.1.3. Pressuring

7.1.4. Legitimating

7.1.5. Personal Appeal

7.1.6. Inspirational Appeal

7.1.7. Ingration

7.1.8. Consultation

7.1.9. Coalition-Building

7.2. Power

7.2.1. Referent Power

7.2.2. Coercive Power

7.2.3. Reward Power

7.2.4. Expert Power

7.2.5. Legitimate Power

7.3. Contingencies Of Power

7.3.1. Authority to make decisions

7.3.2. Centraility Decisions must go through you