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Organisational Behavior by Mind Map: Organisational Behavior
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Organisational Behavior

Mindmap for UT 1

Chapter 3 - Motivation (staff)


McClelland's Learned Needs Theory, Need for achievement (nAch), Strong need for achievement, Love challenging goals, Strive to succeed, Need for affiliation (nAff), Build & Maintain close relationships, Avoids any conflict or confrontation, Conform's to other's wishes, Need for power (nPow), Power for personal gains (Personal Power), Power to help others (Social Power)

Goal-Directed Behaviour, Arousal, Drive/Energy behind action, Intensity, Putting in effort on choice, Direction, Choices made to achieve goal, Maintenance, Keeping up the effort.

Maslow's 5 Basic Types Of Needs, Self-Actualisation, Desire to be true to own nature, Esteem, Wanting self-esteem or respect of others, Social/Belongingness, Wanting to free from loneliness, Security, Wanting to free from physical or emotional harm, Physiological, needs vital for survival

Intrinsic Motivation, Sense Of Meaningfulness, Opportunity to accomplish, Sense of Competence, Exceeding personal standard, Sense Of Progress, Efforts are showing results, Sense Of Choice, free to use own judgment

Herzberg's Two Factor Theory

Motivators, No Satisfaction, Jobs that do not offer achievement, Satisfaction, Jobs offering achievement

Hygiene Factors, Dissatisfaction, Jobs with poor company policies, No Dissatisfaction, Jobs with good company policies

Chapter 1 - Personality Traits

The Big Five - (OCEAN)

Extraversion, Neuroticism

Openess to Experience

High : I have a rich vocabulary. I have a vivid imagination. I have excellent ideas. I am quick to understand things. Low: I am not interested in abstractions. (reversed) I do not have a good imagination. (reversed) I have difficulty understanding abstract ideas. (reversed

(Inventive/Curious vs Consistent/Cautious), Imaginative,Curious,Broad-minded, Independent,Strict Routine


High: am always prepared. I pay attention to details. I get chores done right away. I like order. I follow a schedule. Low: I leave my belongings around. (reversed) I make a mess of things. (reversed) I often forget to put things back in their proper place. (reversed) I shirk my duties. (reversed)

(Efficient/Organized vs Easy-going/Careless), Good:Responsible,Dependable,Persistent, Laid back, Procastinator, Mentally flexible


High: I am the life of the party. I don't mind being the center of attention. I feel comfortable around people. I start conversations. Low: I don't talk a lot. (reversed) I keep in the background. (reversed) I have little to say. (reversed) I don't like to draw attention to myself. (reversed) I am quiet around strangers. (reversed)[37] I have no intention of talking in large crowds. (reversed)

(Outgoing/Energetic vs Solitary/Reserved), Outgoing,Sociable,Assertive, Quiet,less sociable,Introspective

Neuroticism (Emotional Stability)

High: I am easily disturbed. I change my mood a lot. I get irritated easily. I get stressed out easily. I get upset easily. Low: I am relaxed most of the time. (reversed) I seldom feel blue. (reversed)[37] I am much more anxious than most people

(Sensitive/Nervous vs Secure/Confident), Anxious,Stressed,Emotionally reactive, Unworried,Secure,Relaxed


High: I am interested in people. I sympathize with others' feelings. I have a soft heart. I take time out for others. I feel others' emotions. I make people feel at ease. Low: I am not really interested in others. (reversed) I insult people. (reversed) I am not interested in other people's problems. (reversed) I feel little concern for others. (reversed)[37]

(Friendly/Compassionate vs Cold/Unkind), Good-natured,trusting,cooperative, Competitive, Assertive,Unfriendly - Leader

Chapter 2 - Behaviour


Behaviour: Actual response when presented with object.

Attitude, Beliefs, Self Concept, Personal Values, Freedom,Self-respect,Honesty,Obedience,Equality, Alex, perseverance and loves to achieve, Will not give up and works hard, Puts in effort,will do well -> Higher Self-Efficacy, Locus Of Control, Internal Locus Of Control, Daniel, Individual controls his/her own life, Studies hard to pass exams, His own effort to succeed -> Higher Self-efficacy, External Locus Of Control, Ethan, Factors beyond individual: Luck,Fate,Environment, Prays for the best/depends on teacher, Needs luck to succeed - Lower self-efficacy, Self Efficacy, Prior Experience, Similar Area, Behavior Models, Similar to oneself, Persuasion from Others, Verbal Persuasion from others, Assessment of Physical Emotional State, Positive Assessment, Self-Esteem, Assessed Feelings, Behavioural Intentions

Chapter 4 - Influence Motivation


fair/unfair distributions of resources

Outcomes/Rewards, What the staff receives, Salary/Bonus/Commission, Promotion/Awards, Intangible Rewards:Praises/recognition

Work Input, Contributions of the staff, Performance, Achievements, Skills,Experiences,effort, Intangible Input: Teamwork, reputation

Fair, Equitable rewards, not equal rewards

Victor Brooms Expectancy

Chapter 5 - Emotional Intelligence

Emotional Intelligence is an ability to understand emotions and mange relationships effectively.

Improving EI

Social Awareness, Empathy; understanding the emotions of others and their impact on relationships, Organisational Awareness, Empathy

Self-Awareness, Understand our emotions and their impact on ourselves and others, Emotional Self-Awareness

Self-Management, Self-regulations;thinking before acting and staying in control of our emotions, Emotional Self-Control, Transparency, Adaptability, Optimism

Relationship Management, Rapport; making use of emotions to build and maintain good relationships, Inspirational Leadership, Developing Others, Conflict Mangement

Emotional Dissonance

Where the emotions we actually feel are inconsistent with the emotions we try to project. We are expected to act with one emotion while we actually feel quite another.

Struggles with personal emotions and moods while working.

Emotional Labour

The need to show certain emotions in order to perform a job well.

Example: Flight attendants, Appear approachable,receptive and friendly

Job Satisfaction & Dissatisfaction

Job Satisfaction: Person's evaluation of his or her job and work context

Exit, Leaving the situation, Quiting, transferring

Voice, Changing the situation, Problem solving, complaining

Loyalty, Patiently waiting for the situation to improve

Neglect, Reducing work effort/quality, Increasing absenteeism

Chapter 9 - Decision-Making

Anchoring Heuristics

that describes the common human tendency to rely too heavily on the first piece of information offered (the "anchor") when making decisions

Chapter 11 - Sources Of Power

Influence Techniques

Rational Persuasion




Personal Appeal

Inspirational Appeal





Referent Power

Coercive Power

Reward Power

Expert Power

Legitimate Power

Contingencies Of Power

Authority to make decisions

Centraility, Decisions must go through you