Effective Communication

1. Communication Inside/Outside the Organization

1.1. Internal Communication

1.1.1. Communication in Teams

1.1.1.1. 1. Centralized

1.1.1.2. 2. Decentralized

1.2. External Communication

1.2.1. 1.Sales Presentations

1.2.2. 2. Customer Orders

1.2.3. 3. Advertisements

2. Basic Forms of Communication

2.1. Oral

2.2. Written

2.2.1. Formal

2.2.2. Informal communication

2.2.2.1. Verbal

2.2.2.2. Nonverbal

3. Listening

3.1. Cynical

3.2. Offensive

3.3. Polite

3.4. Active

4. The Communication Process

4.1. Senders