DMS/IMS

1. Use cases (interactions)

1.1. Product

1.2. Care

1.2.1. Vin status in inventory

1.2.2. Resync data

1.3. CSM

1.3.1. integration set-up

1.4. Sales/BD

2. Overview (generic knowledge

2.1. Definition

2.2. Purpose

2.3. Market specificities

2.4. Key players/list

3. Clients' interactions

3.1. Best practices

3.2. Commun issues

3.3. Integrations (client side)

4. Integration

4.1. API

4.2. FTP

4.3. Data flow

4.4. Security consideration

5. Operations (how do they work)

5.1. Integration with other service providers

5.1.1. Website provider

5.1.2. another DMS/IMS

5.1.3. what for?

5.1.4. Potential impact on us

5.2. communication channels

5.2.1. with us

5.2.2. with the client

5.3. data ingestion

5.3.1. how?

5.3.2. from where? (HQ vs all rooftops?)

5.4. data synchronization

5.4.1. how often?

5.5. Vin status

5.5.1. Potential impact on the visibility online

5.6. Price/cost for client