1. PROCESS
1.1. 1. Initial Consult and Information Gathering
1.1.1. Client Induction
1.1.1.1. STAR Builder Completed and Submitted for relevant theme. This could be by themselves, or with a carer on shift
1.1.2. Introduction and Review
1.1.2.1. Discuss submitted information, dates, needs and then move to step 2
1.1.2.2. Also at this point we would also be looping in the Specialist with a heads up that we have a program in bound...we will have to liaise with them to ensure someone is able to do the program before we confirm with a client that we can do an STAR, and make sure we have required information for bookings.
1.2. 2. Accommodation Search and Booking
1.2.1. Accommodation Search
1.2.1.1. We will begin with accommodation search - this is because it is key to the program happening. We will complete activities after we have a place to be, or general area of where to be.
1.2.2. Booking Confirmation
1.2.2.1. Where possible, book accommodation that has free cancellation periods. Keep track of links and confirmations in email, and STAR Calculator. All initial bookings under STAR/LBCS and then we'll update with real names.
1.3. 3. Activity Planning and Scheduling
1.3.1. Activity Selection
1.3.1.1. Selecting activities that align with goals and theme, mindful of intensity of activity in the program i.e. energy levels
1.3.2. Daily Itinerary Creation
1.3.2.1. Start formating a program using LBCS Canva Pro account
1.3.2.1.1. Some programs will want detailed breaks, others just want brief overviews i.e. Clayton and David This would be reflective of their energy levels
1.3.3. Activity Booking
1.3.3.1. Start locking in bookings that do not require payment, or where payment is refundable.
1.3.3.1.1. Keep record of bookings, confirmations through email and STAR Calculator
1.4. 4. Budget and Profitability Assessment
1.4.1. STAR Calculator Input
1.4.1.1. Enter accommodation, activities, star contract amount, transport etc
1.4.2. Budget Analysis
1.4.2.1. review projections to ensure we are meeting 30% profit KPI
1.5. 5. Support Staff Coordination
1.5.1. Assigning Specialist
1.5.1.1. Availability, Qualified, Interest and Alignment
1.5.2. Program Co-creation
1.5.2.1. Co-Create the program with Q, including review of participant needs, finalising activities, and establishing roles and responsibilities
1.5.2.1.1. Create the contract with the specialist with agreed contract rate
1.5.3. Briefing and Preparation
1.5.3.1. Thorough briefing of the program details and discussion of any additional training or preparation required to deliver the program
1.6. 6. Program Confirmation and Documentation
1.6.1. Participant Confirmation
1.6.1.1. Send final Program for approval with Specialist Contact Details
1.6.2. Document Preparation
1.6.2.1. With Approval send Service Agreement through DocuSign
1.7. 7. Program Implementation and Monitoring
1.7.1. Program Kick-Off
1.7.1.1. Ensure participant is welcomed and oriented at the accommodation
1.7.1.1.1. Review the first day schedule, ensure everything is accounted for
1.7.2. Ongoing Monitoring
1.7.2.1. Monitor the progress and participants satisfaction
1.7.2.2. Address any questions, issues, changes
1.7.3. Daily Check Ins
1.7.3.1. Conduct daily cheeck-ins with the participant to ensure their needs and wants are being met, adjust the program as necessary
1.8. 8. Post-Program Review and Feedback
1.8.1. Participant Feedback
1.8.1.1. Post Program review via STAR Survey form
1.8.1.2. Discuss what went well and any areas for improvement
1.8.2. Performance Evaluation
1.8.2.1. Evaluate the programs performance against the initial goals and KPIs
1.8.2.2. STAR Specialist feedback through the specialist survey form
1.8.2.2.1. Capture and document outcomes, lessons, challenges etc learned in this program for future program planning
1.8.3. Continuous Improvement
1.8.3.1. Implement any necessary changes based on feedback
1.8.3.2. Update the STAR calculator and processes to enhance future program