
1. Service Desk
1.1. Inaccurate Ticket Resolution
1.1.1. *Poor data can lead to misrouting of support requests *
1.2. Frustrated Users
1.2.1. *Users may experience longer wait times due to incorrect issue prioritization *
2. Incident Management Team
2.1. Delayed Resolutions
2.1.1. *Inaccurate information can slow down incident response and recovery *
2.2. Ineffective Troubleshooting
2.2.1. *Misleading data complicates root cause analysis *
3. IT Operations Team
3.1. Inefficient Incident Resolution
3.1.1. *Incorrect configurations can lead to prolonged troubleshooting *
3.2. Increased Downtime
3.2.1. *Mismanaged assets can result in outages *
4. Network Team
4.1. Network Downtime
4.1.1. Misconfigurations can led to outage or performance issues
4.2. Inaccurate Mapping
4.2.1. Poor visibility into network dependencies complicate management
5. Business Continuity Teams
5.1. Inadequate Preparedness
5.1.1. *Inaccurate data can lead to ineffective recovery strategies *
5.2. Increased Recovery Time
5.2.1. *Longer recovery times due to poor planning based on faulty information *
6. Security Team
6.1. Inaccurate Vulnerability Assessment
6.1.1. *Misreported CI details may hide critical security flaws *
6.2. Compliance Issues
6.2.1. *Incorrect data can lead to failures in meeting regulatory requirements *
7. Development Team
7.1. Integration Challenges
7.1.1. *Teams may not know the current versions or configurations of systems they rely on *
7.2. Misalignment on CI Status
7.2.1. *Inaccurate dependencies can lead to deployment failures *
8. Change Management Team
8.1. Failed Change Implementations
8.1.1. * Incorrect CI data may lead to changes being applied to the wrong items. *
8.2. Poor Impact Assessments
8.2.1. *Changes might conflict with existing configurations *
9. Compliance and Audit Teams
9.1. Legal Risks
9.1.1. *Non-compliance due to inaccurate data can result in fines and legal issues *
9.2. Audit Failures
9.2.1. *Incorrect records may lead to failed compliance audits *
10. Risk Management Team
10.1. Regulatory Compliance Risks
10.1.1. *Incorrect data can result in non-compliance with industry standards and regulations *
10.2. Incorrect Risk Monitoring and Review
10.2.1. *Inaccurate or outdated information can hinder the effectiveness of continuous monitoring efforts *