TOPIC 3: EVALUATION OF REFERENCE SERVICES

1. Techniques of Evolution

1.1. Level 1: Evaluation of Resources

1.1.1. Evaluating Reference Collection

1.1.2. Evaluating Electronic Resources

1.1.3. Evaluatinf Reference Staff

1.2. Level 2: Evalution of References Transaction / Consultation

1.2.1. Unobtrusive techniques

1.2.2. Obtrusive techniques

1.2.3. Compilation of reference statistic

1.3. Level 3: Evaluation of Reference Services

2. Methods Evaluation of Reference Services

2.1. Survey

2.2. Telephone survey

2.3. Interview key information from within the user community

3. Why Evaluate

3.1. To improve the services

3.2. Managing human & physical resources effectively & efficiently

3.3. Justify funding & support

3.4. Justify the need for maintaning services & need dor additional programs

4. What can be evaluated

4.1. Inputs

4.1.1. Reference materials

4.1.1.1. Printed and Electronic information sources

4.1.2. Staff

4.1.2.1. Reference librarian and References asisstans

4.2. Outputs

4.2.1. Servuce actually provide

4.3. Outcome

4.3.1. From Services