1. Technical Communication and Electronic Technologies (ch3)
1.1. Communicating and Collaboating
1.1.1. Internet
1.1.2. WWW
1.1.3. Email
1.1.4. Ethics and Electronic Communication
1.1.5. Electronic Messaging
1.1.6. Video Confrencing
1.1.7. Groupware
1.2. Future of Workplace Writing & computer Technolog
1.2.1. Bandwidth
1.2.2. Inergration & Portability
1.2.3. Prices
1.2.4. Transnationalism
1.3. Document Creation
1.3.1. Word Processors
1.3.2. Presentation Software
1.3.3. Graphical/Imaging Software
1.3.4. Web-Authoring Software
1.3.5. Desktop Publishing Software
1.3.6. Help and E-Learning Tools
2. Rhetoric & Technical Commincation (Ch2)
2.1. Exigence/Purpose
2.1.1. inform
2.1.2. define
2.1.3. explain
2.1.4. propose
2.1.5. convince
2.2. Workplace Writter
2.2.1. Experiance/Expertise
2.2.2. Goodwill
2.2.3. Identification
2.2.4. Trust
2.2.5. Correctness
2.3. Audiance
2.3.1. Variations
2.3.2. Has Expectation/Attitudes
2.3.3. Documentation Use Varies
2.4. Document
2.4.1. Serve Audience Needs
2.4.2. Create Credibility
2.5. Contextual Factor/Constraints
2.5.1. Time
2.5.2. Money
3. Ethics and the Workplace Writer (ch4)
3.1. Guidelines for Workplace Witers
3.1.1. Guideline1: Ethics/Laws not the same
3.1.1.1. Contract Laws
3.1.1.2. Patent Laws
3.1.1.2.1. Copyright Laws
3.1.1.3. Liability Laws
3.1.1.4. Environmental Laws
3.1.1.5. Trademark and Service Mark Laws
3.1.2. Guideline2: Be Honest
3.1.3. Guideline3: Respect Confidentiality
3.2. Ethics in Context
3.2.1. Situation & Perspective
3.2.2. Circulation
3.2.3. Revision and Editing
3.3. Code of Ethics
3.4. Ethics In Technology
3.4.1. Email
3.4.2. Websites
3.4.3. Visuals
3.5. Environmental Ethics
3.6. Avoid Unethical Writting
3.6.1. Dont Use Deceptive or Evasive Language
3.6.2. Don't Obscure or Misrepresent Issue
3.6.2.1. Abstarct Language
3.6.2.2. Jargon
3.6.2.3. Emphasis or Suppression of information
4. Organizing & Drafting Documents(ch7)
4.1. Predrafting Strategies
4.1.1. Confirm Purpose
4.1.2. Analyze your Audiance
4.1.3. Gather Information
4.1.4. Develop Ideas About Information
4.1.4.1. Collaboration & Discussion
4.1.4.2. Listing
4.1.4.3. Freewriting
4.1.4.4. Clustering
4.1.5. Organize your Information
4.1.5.1. Sequential
4.1.5.2. Chronological
4.1.5.3. Order of Importance
4.1.5.4. General/Specific
4.1.5.5. Cause/Effect
4.1.5.6. Division
4.1.5.7. Classification
4.1.5.8. Comparison/Contrast
4.1.5.9. Spatial
4.1.6. Outline Your Important Ideas
4.2. Writing the Draft
4.2.1. Parts of a Document
4.2.1.1. Front Matter
4.2.1.2. The Body
4.2.1.3. End Matter
4.2.2. Nonlinear Process
4.2.3. Drafting the Body
4.2.3.1. Coverage & Length
4.2.3.2. Organization & Access
4.2.4. Drafting the Conclusion
4.2.4.1. Purpose/Objective
4.2.4.2. Scope
4.2.4.3. Statement of the Problem
4.2.4.4. Relevant Info/Backgroung
4.2.4.5. Key Terms
4.2.4.6. Overview of Organization
4.2.4.7. Summary
5. Technical & Professional Communication in the Workplace (ch1)
5.1. Charecteristics
5.1.1. Rhetorical
5.1.2. Audience Centered
5.1.3. Technology Orientated
5.1.4. Ethical
5.1.5. Research Orientated
5.1.6. Professional
5.1.7. Visual
5.1.8. Design Centered
5.1.9. Concise
5.2. Problem Solving Through Technical & Professional Communication
5.2.1. PSA
5.2.1.1. Plan
5.2.1.2. Research
5.2.1.3. Draft
5.2.1.4. Review
5.2.1.5. Distribute
5.3. Activities of Prof-Tech Writing
5.3.1. Planning
5.3.2. Researching
5.3.3. Organizing
5.3.4. Drafting
5.3.5. Desiging
5.3.6. Visual Intergration
5.3.7. Revising
5.3.8. Rewrite
5.3.9. Edit
5.3.10. Test
5.4. Writing Genres
5.4.1. Email-Memo
5.4.2. Letters
5.4.3. Job Search Docs
5.4.4. Technical Definitions
5.4.5. New node
5.4.6. Technical Descriptions
5.4.7. Websites
5.4.8. Technical Instructions
5.4.9. Manuals
5.4.10. Proposal/Proposal Request
5.4.11. Informal/Formal Reports
5.4.12. Presentations
5.5. HTW_ch1
5.5.1. Choosing Voice
5.5.2. Point of view
5.5.3. Proofreading
5.5.4. Conciseness
5.5.5. Research
6. Technical Communication in a Transnational World (ch5)
6.1. Learning About Differences
6.1.1. Language
6.1.1.1. Machine Translation
6.1.2. Technology
6.1.3. Education
6.1.4. Politics and Law
6.1.5. Economics
6.1.6. Society
6.1.7. Religion
6.2. Avoid Sterotypes
6.2.1. Avoid Assumptions
6.2.2. Ask Questions
6.2.3. Collaborate w/Translator
6.3. Enhancing Terminology
6.3.1. Terminology
6.3.2. Clarity
6.3.3. Cultural & Rhetorical Differences
6.3.4. Design
6.4. Accommodating Transnational Audiances
6.4.1. Internationalization
6.4.2. Globalization
6.4.3. Verbal Communication
6.5. Transnational Ethics
6.6. Guidelines for Writing for Transnational Auciences
6.6.1. Write Clearly
6.6.2. Localize your Writing
6.6.3. Account for Visual/Auditory Perception