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Facilitation (based on Process Iceberg®) study guide mind map by Mind Map: Facilitation (based on Process Iceberg®) study guide mind map
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Facilitation (based on Process Iceberg®) study guide mind map

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The Process Iceberg® Facilitation Programme is designed to give individuals the skills and expertise to become effective Facilitators, capable of operating in a wide variety of situations. It is also designed to provide the structure and framework to introduce a facilitated approach to improvement, innovation and change in organisations.

Process Iceberg® Model (1)

model is:


usages (3)

The Task (red) (1)

TASK = What we do

Task is WHAT the group is doing (what we are doing)

The Degree of Task uncertainty

For Task responsible is:

The Process (green) (1)

PROCESS = How we do it

Process – the means of production – takes raw materials (ideas) and turns them into a finished product (decisions) with the minimum of waste (effort) through the maximization of the resources (people’s time) available.

Process is the MEANS / WAYS of addressing the task, of finding ways to make headway

A long list of tasks does not defines HOW to tackle / resolve / finish them

Facilitation adds this "Process based approach" to meetings

Process is the combination of:

For Process responsible is

Process awareness

The Facilitator is there to design, adapt, change and manage the Process to the benefit of the task, taking into account the parameters expounded in previous chapters:


Feedback Model

Feedback Model provides the means to:

4 circles / level:

Words to Use when Feeding Back (to check understanding)

Words to Use when using Reverse Feeding Back (to confirm understanding)

Using Analogy with Feedback

Who does the Feedback in groups based on group maturity:

Myers Briggs Type Indicator® (MBTI)

MBTI is a personality typing tool









12 quick tips to better care for ...

This freeware mind map was carefully hand crafted with passion and love for learning and constant improvement as well for promotion the Facilitation based on Process Iceberg® and as a learning tool for candidates wanting to gain Facilitation qualification. (please share, like and give feedback - your feedback and comments are my main motivation for further elaboration. THX!)

Questions / issues / errors? What do you think about my work? Your comments are highly appreciated. Feel free to visit my website:

Roles (3)

Task Leader



Models, Tools, Techniques

Within a Model, there will be more than one Tools and within a Tool, there will be more than one Techniques,

Models (10)

Tools (21)

Techniqes (19)

Additional, reated resources

International Association of Facilitators

Knowledge Sharing Methods and Tools - A Facilitator's Guide

Facilitation Tools for Meetings and Workshops

Facilitator Tool Kit

Facilitating Participatory Workshops

Effective Group Facilitation

Facilitation publications

Facilitation - An Art, Science, Skill or all three?: Build your expertise in Facilitation

Facilitation - A Manual of Models, Tools and Techniques for Effective Group Working

Process Iceberg® Review Model (1)

The Process Iceberg® Review Model provides a mechanism to help groups review their performance in terms of the Task and Process and to establish a ‘charter1 of actions and behaviours that will enable them, in the future to become even more effective.

model is:


usages (1)

Facilitation exams

Facilitation sample exams, available online

Facilitation Process Iceberg® consists of: 1 Iceberg Model, 1 Iceberg Review Model, 1 Process, 1 Task, 3 Roles, 10 Models, 21 Tools, 19 Techniques.

Download: Facilitation free assets


Facilitation is a basic life skill that can be used profitably to:

Facilitating actually means:

Facilitation can support organizations, enabling people to work in a collaborative, participative way to tackle key issues and make fundamental decisions.

Effective facilitation can make the difference between a poor and a brilliant decision.

It can make the difference between a solution that has hidden problems and one that is robust.

Facilitation has three basic principles: