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7 steps to better diary management in private dentistry by Mind Map: 7 steps to better diary management in private dentistry
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7 steps to better diary management in private dentistry

1. Introduce Dental Health Reviews

Train the whole team on the "hygiene pop-in" culture and system

Visit another practice to see how it is done

Give the patients 6 months notice

2. Zone the book

Cap your clinical hours per week at 28

Allocate 7 hours per week to leadership & management

Take 8 weeks minimum holiday per year

Zone the week's sessions by quantity and quality of dentistry delivered - don't mix and match - do your best work at your best time

Never be afraid of a waiting list

3. Re-skill your therapist

Ban scalers from dentists' surgeries

Hand over routine fillings to your therapist

Hand over tooth whitening to your hygiene/therapy team

4. Grade patients

Grade by clinical care required

Grade by behaviour

Grade by periodicity of treatment

Teach your patients that they are members of the practice and not "owned" by clinicians (the three-story building metaphor)

5. Introduce new patient-only sessions

Set aside sessions where you only see new patients

Establish teamwork between reception/TCO/clincians

Ensure that the TCO triages effectively to clinicians

Celebrate your successes every week

6. Deal effectively with emergencies

Allocate fixed times

Add in any gaps in the daily book

Define emergencies as "genuine"

7. Introduce Childrens' Days

Allocate Children only days in the diary

1 per half-term holiday

2 per full-term holiday

All team in themed fancy dress and the practice decorated

Use as a PR exercise

Broadcast over social media

Have fun