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Global Rollout Sign up to edit by Mind Map: Global Rollout Sign up to edit
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Global Rollout Sign up to edit

This is an example work breakdown structure for the global roll out of a software project. From stakeholdermap.com

Training

Admin training

Call centre training

Global level configuration

Service configuration

Common configuration

Chat bot & agent chat

FAQs

Ticket Management

Contacts & companies

Service pages & customisations

Integation

Look and feel Chat request page

Updated client hosted pages to refer to chat

Domain for chat pages

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Deployment

Deploy for admin training

Local deployments

Country level configuration

Service mailboxes

Application Appearance & Staff Management

Service levels

Common words

Content library (standard text)

Country Knowledgebase configuration

Service mailboxes

Data services

Contact upload

Company upload

Migrate data from legacy systems

Cost tracking

Source country level data

Testing

UAT

System testing

Unit testing

FAQ knowledge base population

Create FAQs

Develop & sign-off product & category taxonomy

Identify existing FAQa and useful content

Key

Deliverable

Client deliverable

Activitiy or task