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Global Rollout Sign up to edit by Mind Map: Global Rollout
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Global Rollout Sign up to edit

This is an example work breakdown structure for the global roll out of a software project. From stakeholdermap.com

Training

Admin training

Call centre training

Global level configuration

Service configuration

Products/categories

Linking

Template messages

SEO settings

Profanity filter

Common configuration

Admin & FAQ staff accounts

Admin & FAQ menu

Admin & FAQ profiles

Chat bot & agent chat

Session queues

Agent statuses

FAQs

FAQs

FAQ catalog

FAQ bookshelf

Ticket Management

Ticket workflow

Ticket SLAs

Ticket types

Ticket levels

Contacts & companies

Contact custom menu

Org custom menu

Custom fields

Service pages & customisations

Integation

Look and feel Chat request page

SSI files

Assets

CSS files

Updated client hosted pages to refer to chat

Domain for chat pages

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Deployment

Deploy for admin training

Local deployments

Country level configuration

Service mailboxes

Application Appearance & Staff Management

Staff accounts

Menus

Account profiles

Service levels

Default response times

Service levels

Public holidays

Common words

FAQs

Tickets

Content library (standard text)

Country Knowledgebase configuration

SEO settings

Profanity filter

Service mailboxes

Data services

Contact upload

Company upload

Migrate data from legacy systems

Cost tracking

Source country level data

Testing

UAT

System testing

Unit testing

FAQ knowledge base population

Create FAQs

Develop & sign-off product & category taxonomy

Identify existing FAQa and useful content

Key

Deliverable

Client deliverable

Activitiy or task