Global Rollout Sign up to edit
Example Work Breakdown Structure (WBS) for a global rollout of new software. 4 level WBS with clear hierarchy. Includes configuration, testing, deployment (go live) and training.
1. Training
1.1. Admin training
1.2. Call centre training
2. Global level configuration
2.1. Service configuration
2.1.1. Products/categories
2.1.2. Linking
2.1.3. Template messages
2.1.4. SEO settings
2.1.5. Profanity filter
2.2. Common configuration
2.2.1. Admin & FAQ staff accounts
2.2.2. Admin & FAQ menu
2.2.3. Admin & FAQ profiles
2.3. Chat bot & agent chat
2.3.1. Session queues
2.3.2. Agent statuses
2.4. FAQs
2.4.1. FAQs
2.4.2. FAQ catalog
2.4.3. FAQ bookshelf
2.5. Ticket Management
2.5.1. Ticket workflow
2.5.2. Ticket SLAs
2.5.3. Ticket types
2.5.4. Ticket levels
2.6. Contacts & companies
2.6.1. Contact custom menu
2.6.2. Org custom menu
2.6.3. Custom fields
3. Service pages & customisations
3.1. Integation
3.2. Look and feel Chat request page
3.2.1. SSI files
3.2.2. Assets
3.2.3. CSS files
3.3. Updated client hosted pages to refer to chat
3.4. Domain for chat pages
3.5. SIGN UP TO EDIT THIS WBS
3.6. MORE WORK BREAKDOWN STRUCTURES
3.7. HOW TO CREATE A WORK BREAKDOWN STRUCTURE
4. Deployment
4.1. Deploy for admin training
4.2. Local deployments
5. Country level configuration
5.1. Service mailboxes
5.2. Application Appearance & Staff Management
5.2.1. Staff accounts
5.2.2. Menus
5.2.3. Account profiles
5.3. Service levels
5.3.1. Default response times
5.3.2. Service levels
5.3.3. Public holidays
5.4. Common words
5.4.1. FAQs
5.4.2. Tickets
5.5. Content library (standard text)
5.6. Country Knowledgebase configuration
5.6.1. SEO settings
5.6.2. Profanity filter