1. Monthly Report
1.1. What to report \ why \ how
2. Initiatives
2.1. Service Definition
2.1.1. Leverage from Green Park
2.1.2. BIS R&R's: GTS, SBS, ITSC, Direct Services
2.1.3. Scope \ Out of Scope
2.1.4. Financial
2.1.5. External BIS Dependencies (Suppliers, Other functions etc)
2.1.6. Create Service Defintiions
2.1.6.1. PC Backup
2.1.6.1.1. Robcopy
2.1.6.2. Mobile Security
2.1.6.2.1. Airwatch
2.2. Transition
2.2.1. Integration with SBS Service Design
2.3. PC Mgmt
2.3.1. Cradle to Grave
2.3.2. Build Process
3. UK EUC Spots
3.1. IE11
3.2. Workstation Security
3.2.1. McAfee
3.2.1.1. Complete end of Oct
3.2.2. Credant
3.2.2.1. Pilot 50 by end of Oct
3.3. Office 2010
3.3.1. Office 2010 Pro
3.3.1.1. Upgrade more challenge
3.3.2. Target End of Jan
3.4. PC Refresh
3.5. LanSweeper
3.6. Cradle to Grave
3.7. Remediation
3.7.1. RoboCopy
3.7.2. Airwatch
3.8. R&D
3.8.1. Wireless AC
4. Strategy
4.1. Platform Ownership
5. Process
5.1. Problem Management
5.1.1. Embed effective process
5.2. CIM
5.2.1. Embed effective process
5.2.2. Flag gaps\risks\issues
5.2.3. How to manage immediate actions - pre problem?
5.2.3.1. Poss: related incident, requests?
6. Weekly Report
6.1. Open Age: Incidents, Service Requests
6.2. CIM: Open Reports \Actions
6.3. SAR's
6.4. Problem Management
6.5. CSI: Customer Satisfaction Feedback
6.5.1. Drive recognition awards
6.6. Standardise Format
7. Remediation
7.1. RoboCopy
7.1.1. EUC: 100% Sync Executoin
7.1.2. SM: Does everyone have it that should?
7.2. PC Assets
7.2.1. Fixed Assets
7.2.2. Cradle to Grave
7.3. Airwatch
7.3.1. % Coverage
7.4. MissingAgents
7.4.1. Total Outdated
7.5. UnusedSoftware
7.5.1. % Cost avoided
7.6. PC Admin Rights
7.6.1. % Locked down
7.7. Financials
7.7.1. Cost Centre Mgmt