An emerging discipline aimed at understanding and innovating service systems.
Informal Service Systems
Formal Service Systems
Physical with Contracting Rights
Not-physical with Contracting Rights
Physical without Contracting Rights
Not-physical without Contracting Rights
With services, the customer provides significant inputs into the production process. With manufacturing, groups of customers may contribute ideas to the design of the product, however, individual customers' only part in the actual process is to select and consume the output. Nearly all other managerial themes unique to services are founded in this distinction.