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SSMED by Mind Map: SSMED
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SSMED

An emerging discipline aimed at understanding and innovating service systems.

Foundational Concepts (Service Systems Worldview)

Service Systems

Informal Service Systems

Formal Service Systems

Value Propositions

Governance Mechanisms

Fundamental Concepts

Value

Physical

Conceptual

Stakeholder Perspectives

Customer

Provider

Authority

Competition

Measures

Quality

Regulatory Compliance

Productivity

Sustainable Innovation

Resources

Physical with Contracting Rights

Not-physical with Contracting Rights

Physical without Contracting Rights

Not-physical without Contracting Rights

Theory of Service Systems

Science

Management

Engineering

Design

Tools and Methods

Service Intensity Matrix

Service Blueprinting

Service Responsibility Tables

Unified Service Theory

With services, the customer provides significant inputs into the production process. With manufacturing, groups of customers may contribute ideas to the design of the product, however, individual customers' only part in the actual process is to select and consume the output. Nearly all other managerial themes unique to services are founded in this distinction.

Production Processes

Customers

Inputs