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Empathy Map Technology Service Provider 2011 by Mind Map: Empathy Map
Technology Service Provider
2011
0.0 stars - reviews range from 0 to 5

Empathy Map Technology Service Provider 2011

Think/Feel

I don't have time to think

Electronic devices are tiring to read on

I can't get a mental map of a document when reading online

This is slow!

How do I know?

What is best practice?

How do I keep up without feeling overloaded?

I can't manage my incoming calls

Say/Do

Access services

files

applications

Install apps on PC

Collaborate and review documents

Print things

Go to meetings

Analyse data

Where have I put that?

Tell people about things

Annotate documents

Meet in cafes

Gain

Agents

Simulations

Visualise then Protoype then Build

Time to Think

How to Videos

Get management data quickly and easily

Technology that knows and adapts to what I want to do

Simple to book working/meeting spaces

SSO

One credential

Entered once

Single point of access to available resources

RSO/2-step verification for secure apps

Setting and knowing presence/availability

Caller ID on Phone

Click to Call

Standard versions of office packages for all users

More informal/adaptable space

Beanbags!

Go to one place for documents

Pain

Meetings

Testing

Skype Video Conferencing

Finding the right version of a document

Service providers moving resources

Combining personal and work calendars

Hyperlinks are dangerously addictive

Hear

SSO

Access to resources needs to be easier

I can't find it

It's too complicated

See

Documents

PC

Mobile Phone

iPad

Usage Analytics

Formal Space

Offices

Empty Rooms