Empathy Map Technology Service Provider 2011

1. Say/Do

1.1. Access services

1.1.1. files

1.1.2. applications

1.2. Install apps on PC

1.3. Collaborate and review documents

1.4. Print things

1.5. Go to meetings

1.6. Analyse data

1.7. Where have I put that?

1.8. Tell people about things

1.9. Annotate documents

1.10. Meet in cafes

2. Pain

2.1. Meetings

2.2. Testing

2.3. Skype Video Conferencing

2.4. Finding the right version of a document

2.5. Service providers moving resources

2.6. Combining personal and work calendars

2.7. Hyperlinks are dangerously addictive

3. Hear

3.1. SSO

3.2. Access to resources needs to be easier

3.3. I can't find it

3.4. It's too complicated

4. Think/Feel

4.1. I don't have time to think

4.2. Electronic devices are tiring to read on

4.3. I can't get a mental map of a document when reading online

4.4. This is slow!

4.5. How do I know?

4.6. What is best practice?

4.7. How do I keep up without feeling overloaded?

4.8. I can't manage my incoming calls

5. Gain

5.1. Agents

5.2. Simulations

5.2.1. Visualise then Protoype then Build

5.3. Time to Think

5.4. How to Videos

5.5. Get management data quickly and easily

5.6. Technology that knows and adapts to what I want to do

5.7. Simple to book working/meeting spaces

5.8. SSO

5.8.1. One credential

5.8.2. Entered once

5.8.3. Single point of access to available resources

5.8.4. RSO/2-step verification for secure apps

5.9. Setting and knowing presence/availability

5.10. Caller ID on Phone

5.11. Click to Call

5.12. Standard versions of office packages for all users

5.13. More informal/adaptable space

5.13.1. Beanbags!

5.14. Go to one place for documents

6. See

6.1. Documents

6.2. PC

6.3. Mobile Phone

6.4. iPad

6.5. Usage Analytics

6.6. Formal Space

6.6.1. Offices

6.6.2. Empty Rooms