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Innovation in Services(Ireland) Ecosystem by Mind Map: Innovation in
Services(Ireland)
Ecosystem
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Innovation in Services(Ireland) Ecosystem

Innovation process

Experienced Facitilators

innovation strategy needs to aligned with overall company strategy

Tools

Ideation

Diversity, Multidicplinary Design Teams, Intra-diciplinary design

What If?

Brainstorming

Visual Thinking

Post-it

Drawings

Storyboarding

Prototyping

Napkin

Elaborated Canvas

Business Case

Field Test

Story Telling

Talk and Image

Video Clip

Role Play

Text & Image

Comic Strip

Scenarios

Mindmapping

Service Blueprints

Innovation assessments

IMP³rove on-line self assessment tool

Services Marketing - Understanding Customer

Insight tools

User Journeys

Empathy Map

Net Promoter Score

Network

Consultants

Dolmen, sean mcnulty

Innovator, kevin mcquire

Raymond Turner

bfk

Deep Water

Vision Consulting

4thOption

Innovation Delivery, Keith Finglas

Innovation Foundation, Peter Robbins

Servitize, Aidan Kenny

Product Innovator, Mary Ryan

Radarstation, Ré Dubhthaigh

John Fahy

Articulate Consulting

EU

Europe INNOVA, Innovation Management, Im3prove, assessment, training, services innovation, European Innovation Platform for Knowledge Intensive Services (KIS-IP)

Education

NUIM, BSc honours degree in Product Design, Damini Kumar

Sligo IT, Centre for Design Innovation

IMI, Dip Strategy and Innovation

WIT, RIKON, Innovation, Knowledge Transfer and Organisational Networks, Dr Pat Lynch

FSIC, Financial Services Innovation

UL, Financial services marketing, Dr. Deirdre O'Loughlin, Service economy, ethnographic research, Fahy, Maurice Patterson

NUIG, service scripting, Dr. Aidan Daly

Innovation Value Institute, IT Value, IT Capability Maturity Framework (IT-CMF)

UCD

Associations

Business Support(NFP)

Enterprise Ireland

Events

"Service Design Thinks"

Global Service Jam Dublin

Associations

Marketing Institute

Service Design Network

Policy

policy framework aiming at better supporting innovation in services

innovation in the services sector does not depend as much on the stock of accumulated capabilities as innovation in manufacturing. This may have strong implications for economic development and innovation policy, as modern economies may be able to grow faster and leap-frog by investing in services.

Services Directive

Competency Centre

Service Clusters

Public Sector

Companies

KIBS(Knowledge Intensive Based Servcices)

Organisational Requirement

Growth Orientation, Long term rather than short term profit

Organisational heritage, understand value of Innovation

External vigilance and opportunities, Porters 5 forces

cross functional cooperation

open innovation, open to external ideas and technology

space for creativity, people need headroom for creativity

diverse skills

strategy

Skills

Workforce, creative thinking, comminication, problem solving

Management Skills, Innovation Management

Idea Management

Culture

Innovation Strategy

Structure

Avoid another silo

Develop "champions"

Company Inhibitors

lack of qualified personnel

interternal champions

qualified consultants

Cost

can save companies money and resources

awareness

Structure

Where does it fit?, Specific team, Skills rolled out across all teams

Services Marketing

Understanding Customer requirements

Market research, ethnographic research, behavioral research, observation

User Insights, Shadowing, Observing, Questioning, Service Safaris, "Day in the Life"

Aligning Service Design and standards

Delivering and Performing Services

Managing Service promises

Service and the bottom line

Business Model Innovation

Innovation Dimensions

Innovation Organisation and Culture

Innovation lifecycle Processes

Enabling Factors

Innovation Results

Innovation Strategy

New Service Design

Services Vision / Strategic Intent

Service Identification

Service Value Net Formation

Service Modelling

Service Implementation

Service Commercialistaion

Market research

Real Insights

Amarach

Eolas

Market research Ireland

Empathy