Innovation in Services(Ireland) Ecosystem

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Innovation in Services(Ireland) Ecosystem by Mind Map: Innovation in Services(Ireland) Ecosystem

1. Innovation process

1.1. Experienced Facitilators

2. innovation strategy needs to aligned with overall company strategy

3. Tools

3.1. Ideation

3.1.1. Diversity

3.1.1.1. Multidicplinary Design Teams

3.1.1.2. Intra-diciplinary design

3.1.2. What If?

3.1.3. Brainstorming

3.2. Visual Thinking

3.2.1. Post-it

3.2.2. Drawings

3.2.3. Storyboarding

3.3. Prototyping

3.3.1. Napkin

3.3.2. Elaborated Canvas

3.3.3. Business Case

3.3.4. Field Test

3.4. Story Telling

3.4.1. Talk and Image

3.4.2. Video Clip

3.4.3. Role Play

3.4.4. Text & Image

3.4.5. Comic Strip

3.5. Scenarios

3.6. Mindmapping

3.7. Service Blueprints

3.8. Innovation assessments

3.8.1. IMP³rove on-line self assessment tool

3.9. Services Marketing - Understanding Customer

3.10. Insight tools

3.10.1. User Journeys

3.10.2. Empathy Map

3.11. Net Promoter Score

4. Network

4.1. Consultants

4.1.1. Dolmen

4.1.1.1. sean mcnulty

4.1.2. Innovator

4.1.2.1. kevin mcquire

4.1.3. Raymond Turner

4.1.4. bfk

4.1.5. Deep Water

4.1.6. Vision Consulting

4.1.7. 4thOption

4.1.8. Innovation Delivery

4.1.8.1. Keith Finglas

4.1.9. Innovation Foundation

4.1.9.1. Peter Robbins

4.1.10. Servitize

4.1.10.1. Aidan Kenny

4.1.11. Product Innovator

4.1.11.1. Mary Ryan

4.1.12. Radarstation

4.1.12.1. Ré Dubhthaigh

4.1.13. John Fahy

4.1.14. Articulate Consulting

4.2. EU

4.2.1. Europe INNOVA

4.2.1.1. Innovation Management

4.2.1.1.1. Im3prove

4.2.1.2. services innovation

4.2.1.2.1. European Innovation Platform for Knowledge Intensive Services (KIS-IP)

4.3. Education

4.3.1. NUIM

4.3.1.1. BSc honours degree in Product Design

4.3.1.1.1. Damini Kumar

4.3.2. Sligo IT

4.3.2.1. Centre for Design Innovation

4.3.3. IMI

4.3.3.1. Dip Strategy and Innovation

4.3.4. WIT

4.3.4.1. RIKON

4.3.4.1.1. Innovation, Knowledge Transfer and Organisational Networks

4.3.5. FSIC

4.3.5.1. Financial Services Innovation

4.3.6. UL

4.3.6.1. Financial services marketing

4.3.6.1.1. Dr. Deirdre O'Loughlin

4.3.6.2. Service economy

4.3.6.3. ethnographic research

4.3.6.3.1. Fahy, Maurice Patterson

4.3.7. NUIG

4.3.7.1. service scripting

4.3.7.1.1. Dr. Aidan Daly

4.3.8. Innovation Value Institute

4.3.8.1. IT Value

4.3.8.2. IT Capability Maturity Framework (IT-CMF)

4.3.9. UCD

4.4. Associations

4.5. Business Support(NFP)

4.5.1. Enterprise Ireland

4.6. Events

4.6.1. "Service Design Thinks"

4.6.2. Global Service Jam Dublin

5. Associations

5.1. Marketing Institute

5.2. Service Design Network

6. Policy

6.1. policy framework aiming at better supporting innovation in services

6.1.1. innovation in the services sector does not depend as much on the stock of accumulated capabilities as innovation in manufacturing. This may have strong implications for economic development and innovation policy, as modern economies may be able to grow faster and leap-frog by investing in services.

6.2. Services Directive

6.3. Competency Centre

6.3.1. Service Clusters

7. Public Sector

8. Companies

8.1. KIBS(Knowledge Intensive Based Servcices)

8.2. Organisational Requirement

8.2.1. Growth Orientation

8.2.1.1. Long term rather than short term profit

8.2.2. Organisational heritage

8.2.2.1. understand value of Innovation

8.2.3. External vigilance and opportunities

8.2.3.1. Porters 5 forces

8.2.4. cross functional cooperation

8.2.5. open innovation

8.2.5.1. open to external ideas and technology

8.2.6. space for creativity

8.2.6.1. people need headroom for creativity

8.2.7. diverse skills

8.2.8. strategy

8.3. Skills

8.3.1. Workforce

8.3.1.1. creative thinking

8.3.1.2. comminication

8.3.1.3. problem solving

8.3.2. Management Skills

8.3.2.1. Innovation Management

8.3.3. Idea Management

8.4. Culture

8.5. Innovation Strategy

8.6. Structure

8.6.1. Avoid another silo

8.7. Develop "champions"

9. Company Inhibitors

9.1. lack of qualified personnel

9.1.1. interternal champions

9.1.2. qualified consultants

9.2. Cost

9.2.1. can save companies money and resources

9.3. awareness

9.4. Structure

9.4.1. Where does it fit?

9.4.1.1. Specific team

9.4.1.2. Skills rolled out across all teams

10. Services Marketing

10.1. Understanding Customer requirements

10.1.1. Market research

10.1.1.1. ethnographic research

10.1.1.2. behavioral research

10.1.1.3. observation

10.1.2. User Insights

10.1.2.1. Shadowing

10.1.2.2. Observing

10.1.2.3. Questioning

10.1.2.4. Service Safaris

10.1.2.5. "Day in the Life"

10.2. Aligning Service Design and standards

10.3. Delivering and Performing Services

10.4. Managing Service promises

10.5. Service and the bottom line

10.5.1. Business Model Innovation

11. Innovation Dimensions

11.1. Innovation Organisation and Culture

11.2. Innovation lifecycle Processes

11.3. Enabling Factors

11.4. Innovation Results

11.5. Innovation Strategy

12. New Service Design

12.1. Services Vision / Strategic Intent

12.2. Service Identification

12.3. Service Value Net Formation

12.4. Service Modelling

12.5. Service Implementation

12.6. Service Commercialistaion

13. Market research

13.1. Real Insights

13.2. Amarach

13.3. Eolas

13.4. Market research Ireland

13.5. Empathy