At an early stage, a problem is often formulated in an impressionistic way, mainly

expressing a feeling that some state of affairs is unsatisfactory. However, in order to

do something about the problem, it is not sufficient to stay with such an impressionistic

understanding. A more detailed understanding is required. In order to

arrive at this, a so-called root cause analysis can be performed, in which the

underlying causes are identified, analysed, and represented. By addressing these

causes, better results can be achieved than by treating only the symptoms of the

problem.

Whole of Government Service Delivery Domain Model