1. PLAN
1.1. 4. Context of the Organization
1.1.1. 4.1 Understanding the organization and its context
1.1.2. 4.2 Understanding the need and expectations of interested parties
1.1.3. 4.3 Determining the scope of thequality management system
1.1.4. 4.4 Quality management system and its processed
1.2. 5. Leadership
1.2.1. 5.1 Leadership and commitment
1.2.2. 5.2 Policy
1.2.3. 5.3 Organizational roles, responsibilities and authorities
1.3. 6. Planning
1.3.1. 6.1 Actions to address risks and opportunities
1.3.2. 6.2 Quality objectives and planning to acheive them
1.3.3. 6.3 Planning of changes
1.4. 7. Support
1.4.1. 7.1 Resources
1.4.2. 7.2 Competence
1.4.3. 7.3 Awareness
1.4.4. 7.4 Communication
1.4.5. 7.5 Documented information
2. Action
2.1. 10 Improvement
2.1.1. 10.1 General
2.1.2. 10.2 Nonconformity and corrective action
2.1.3. 10.3 Continual improvement
3. Do
3.1. 8. operation
3.1.1. 8.1 Operational planning and control
3.1.2. 8.2 Requirements for products and services
3.1.3. 8.3 Design and development of products and services
3.1.4. 8.4 Control of externally provided processes, products and services
3.1.5. 8.5 Production and service provision
3.1.6. 8.6 Release of products and services
3.1.7. 8.7 Control of nonconforming outputs
4. Check
4.1. 9 Performance evaluation
4.1.1. 9.1 Monitoring measurement analysis and evaluation
4.1.2. 9.2 Internal audit
4.1.3. 9.3 Management review