1. Types of Information
1.1. Qualitative
1.2. Qunatitative
1.3. Primary
1.4. Secondary
2. Purposes of Information
2.1. Operational Support
2.1.1. Monitoring
2.1.2. Controlling
2.2. Analysis
2.2.1. Identify Patterns
2.2.2. Decision Making
2.2.2.1. Operational
2.2.2.2. Tactical
2.2.2.3. Strategic
2.3. Gaining Commercial Advantage
3. Sources of Information
3.1. Internal
3.1.1. Financial
3.1.2. Personnel
3.1.3. Marketing
3.1.4. Sales
3.1.5. Manufacturing
3.1.6. Administration
3.2. External
3.2.1. Government
3.2.2. Trade Groups
3.2.3. Commercially Provided
3.2.4. Databases
3.2.5. Research
3.3. Reliability of Sources
4. Good Information
4.1. Characteristics
4.1.1. Valid
4.1.2. Reliable
4.1.3. Timely
4.1.4. Fit for Purpose
4.1.5. Accessible
4.1.6. Cost-effective
4.1.7. Accurate
4.1.8. Relevant
4.1.9. Right level of detail
4.1.10. Confidence in Source
4.1.11. Understandable
5. Business Functional Areas
5.1. Sales
5.2. Purchasing
5.3. Manufacturing
5.4. Finance
5.5. Personnel
5.6. Administration
6. Information Flow
6.1. To External Bodies
6.2. Internal Flow
6.3. Flow Diagrams
7. Ethical Issues
7.1. Codes of Practice
7.2. "Whistle-blowing"
7.3. Policies
7.4. Information Ownership
8. Operational Issues
8.1. Security
8.2. Backups
8.3. Health & Safety
8.4. Policies
8.5. Continuance Plans
8.6. Costs
8.6.1. Additional Resources
8.6.2. Development
8.7. Increasing Sophistation
8.7.1. Trained Personnel
8.7.2. Complex Software
9. Legal Issues
9.1. Data Protection 1998
9.2. Freedom of Inforamtion
9.3. ComputerMisuse Act 1990
10. Features of IS
10.1. Data
10.2. People
10.3. Hardware
10.4. Software
10.5. Telecommunications
11. Functions of IS
11.1. Input
11.2. Storage
11.3. Processing
11.4. Manipulation
11.5. Output
11.6. Control & Feedback Loops
11.7. Closed and Open Systems
12. Transformation of Data
12.1. Data and Inforamtion
12.2. Collection
12.3. Storage
12.4. Processing
12.5. Manipulation
12.6. Retrieval
12.7. Presentation
13. Types of IS
13.1. MIS
13.2. Others
13.2.1. Marketing
13.2.2. Financial
13.2.3. Human Resource
14. Management Information System MIS
14.1. Features
14.2. Benefits
14.3. Effectiveness
14.3.1. Accuracy
14.3.2. Sustainability
14.3.3. Response TImes
14.3.4. Confidence
15. Tools
15.1. Software
15.1.1. Databases
15.1.2. Artificial Intelligence
15.1.3. Expert Systems
15.1.4. Predictive Modelling
15.2. Internet
15.3. Data Mining Systems
16. Gather Information
16.1. Define Requirement
16.2. Establish Sources
16.3. Define other factors
16.4. Select Information
17. Analyse Information
17.1. Quality
17.1.1. Validity
17.1.2. Accuracy
17.1.3. Currency
17.1.4. Relevance
17.1.5. Identify Alternatives
18. MIS
18.1. Reports
18.1.1. Sales Report
18.1.2. College Enrolments Statistics
18.1.3. Marketing Analysis