RISKS, ISSUES & CHALLENGES

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RISKS, ISSUES & CHALLENGES by Mind Map: RISKS, ISSUES & CHALLENGES

1. SYSTEMS & TECHNOLOGY

1.1. Design

1.1.1. Poor service experience including system latency

1.1.2. Systems not designed to run globally

1.1.3. Suitability of systems for global use

1.2. Framework

1.2.1. Global development framework (source control, dev environment and standards etc)

1.2.2. Different approaches to architecture and SDLC

1.3. Volume of Apps

1.3.1. Great number of disparate systems

1.3.2. Duplication, redundancy

1.3.3. This increases the technical and operational complexities

1.3.4. Training becomes difficult

2. PEOPLE

2.1. Culture

2.1.1. Head-office / branch-office mentality

2.1.2. Cultural differences between countries and offices

2.1.3. Global thinking may not be natural to some

2.1.4. Fear of change

2.2. Relationships

2.2.1. Travel between offices can be expensive

2.2.2. Trust and relationships are difficult to build with a distributed team

2.2.3. Lack of face-to-face time

2.2.4. Timezones make connecting to the wider team a challenge

3. BUSINESS

3.1. History

3.1.1. History of boutique business model promotes specialist thinking and often leads to tailored/tactical solutions

3.2. Structure

3.2.1. Divides within the business (cross divisional & intradivisonal) causes difficulty in building solutions at a global strategic level

3.2.2. Limited business size and global reach may not provide enough scale

3.2.3. Businesses not operating globally

3.2.4. Laws and regulations differ between countries

3.3. Recoveries

3.3.1. Recoveries model does not promote global thinking

3.3.2. Business awareness that the local team is servicing a global team

3.4. Integrations and Acquisitions

3.4.1. The number of integrations and acquisitions makes it difficult to standardise and reach global technology strategic goals