Chapter 7: Customer Service

1. What is Customer Service?

2. Good Customer skills are needed

2.1. The Selling Process

2.1.1. Appraoching Customers

2.1.1.1. Types of Approaches

2.1.1.1.1. Greeting approach

2.1.2. Making a Sales Presentation

2.1.2.1. Find out what the customer's needs

2.1.2.1.1. Presentation of Product

2.1.3. After-Sales Service

2.1.3.1. Types of After-Sales Services

2.1.3.1.1. Providing repairs,maintenance and warranty service