INTERCULTURAL ISSUES IN VIRTUAL EXCHANGE

1. Multicultural Environment

1.1. Respondents come from or live in multicultural communities or are multilingual

2. Negotiating Identity

2.1. Respondents see themselves in processes of identity construction

3. Homogeneous Environment

3.1. Respondents come from or live in homogeneous communities

4. Outcomes

4.1. Gain confidence and flexibility

4.2. Improve the skills

4.2.1. Negotiation

4.2.2. Leadership

4.2.3. Decision-making

4.2.4. Intercultural knowledge

4.2.5. Social

4.2.6. Language

4.2.7. Collaborative competence

4.2.8. Problem-solving

5. Communication Issues

5.1. Lack of engagement / motivation

5.2. Bad sense of teamwork

5.3. Lack of self-expression

5.4. Misunderstanding / Misinterpretation

6. Technical Issues

6.1. Technological problems

6.2. Conflicting timetables

6.3. Conflicting time zones

6.4. Different organisation methods

7. Cultural Issues

7.1. Different work ethics

7.2. Different interpretation of assignments

7.3. Different levels of autonomy

8. Language Issues

8.1. Language barrier / poor communication