Public Service Delivery Methdology
저자: Vlad Manoil
1. Service
1.1. Promotion
1.1.1. Internal
1.2. Maturity Model
1.3. Lifecycle
1.3.1. Inception
1.3.1.1. Identification
1.3.1.2. Concept
1.3.1.3. KPIs
1.3.1.3.1. Current
1.3.1.3.2. Target
1.3.1.3.3. Reference
1.3.1.4. Procurement
1.3.1.5. Piloting
1.3.1.5.1. Acceptance
1.3.2. Provisioning
1.3.2.1. Monitoring and evaluation
1.3.2.1.1. Feedback collection
1.3.2.2. Reporting
1.3.2.3. Improvement
1.3.3. Retirement
1.3.3.1. Communication
1.3.3.2. Conservation
1.3.3.3. Exit criteria
2. Financial Aspects
2.1. Budgeting
2.1.1. sources of financing
2.1.2. tariffication
2.2. Sustainability
3. Legal Aspects
3.1. Compliance
3.1.1. Legal Base
3.1.2. Publish service passport on portal and integrate e-service into portal
3.1.3. diversify delivery channels