"The name you can trust" Why our vision statement is relevant and what its implications are.

1. Customer Relationship

1.1. Helps build a postive image in the community

1.2. Emphasis how important it is for customers to trust us to provide them a quality and efficient service

1.3. Positive contact and building a relationship grounded on trust with customers will lead to repeat customers and new customers joining because of testimonials and word of mouth.

2. Relationship with other businesses

2.1. Relationship with solicitors - being able to communicate openly and build a trustworthy relationship with solicitors helps you to work well as multi-agency team and provide your client with the best service.

2.2. Relationship with competitors - being on friendly terms with local competitors will lead to healthy competition in the local market and ensure you are offering services of a high standard.

2.3. Other businesses - building healthy relationships with other service providers such as architects, builders, plumbers, advertising agencies will allow us to offer our clients a more bespoke service, as well as offering us growth in our roles by having professionals to seek advice from. This will only help ease our own work burden.

3. Employee Expectations & Relationship with Organisation

3.1. Inspires and motivates employees to build their customer service skills

3.2. Builds teamwork amongst the staff who know that they can depend upon one another.

3.3. Gives employers and employees a sense of direction, in terms of what is expected from them and what they can expect in return.