1. Closed-loop management and analytic processes
2. Statistical graphics
3. Data Visualization
3.1. Explore data
3.2. Communicate data
3.3. Make sense of data
3.4. Visual Analytics
3.4.1. Stories and storyboards
3.5. Basic graphs and charts
3.5.1. Line chart
3.5.2. Bar chart
3.5.3. Pie chart
3.5.4. Scatter plot
3.5.5. Bubble chart
3.6. Specialized charts and graphs
3.6.1. Histogram
3.6.2. Gantt chart
3.6.3. PERT chart
3.6.4. Geographic map
3.6.5. Bullet
3.6.6. Heat map
3.6.7. Highlight table
3.6.8. Tree map
3.7. Performance Dashboards
3.7.1. Design and best practices
3.7.2. Data consistency
3.7.3. Guided analytics
3.7.4. Present information in 3 different levels
4. BPM
4.1. Tools for business
4.2. Core processes
4.2.1. Financial
4.2.1.1. Operational
4.2.1.1.1. Reporting
4.3. Closed-loop BPM Cycle
4.3.1. Strategize
4.3.1.1. Mission
4.3.1.1.1. Values
4.3.2. Plan
4.3.2.1. Budgets
4.3.2.1.1. Forecasts
4.3.3. Monitor/Analyze
4.3.3.1. Performance Dashboards
4.3.3.1.1. Reports
4.3.4. Act/Adjust
4.3.4.1. Interpret
4.3.4.1.1. Collaborate
5. Reports
5.1. Provide information
5.2. Provide results of analysis
5.3. Dashboards
5.3.1. Graphic icons
5.3.1.1. Colors
5.4. External and internal data sources
5.5. Involves ETL
5.6. Informal
5.6.1. Formal
5.6.1.1. Short
5.7. Business report
5.7.1. Improves decision making
5.7.1.1. Organizational knowledge management
5.8. Balance Scorecard
5.8.1. Presents integrated view of success in an organization
5.8.1.1. Also include customer, business process, and learning and growth perspectives
6. Business Reporting Systems
6.1. Data Supply
6.2. ETL
6.2.1. OLTP
6.3. Data Storage
6.4. Business Logic
6.5. Publication
6.6. Assurance
7. KPI's
7.1. Represents a strategic objective and measures performance against a goal
7.2. Features
7.2.1. Strategy
7.2.2. Targets
7.2.3. Ranges
7.2.4. Encodings
7.2.5. Time frames
7.2.6. Benchmarks
7.3. Outcome KPI's
7.3.1. Measure the output of past activity
7.4. Driver KPI's
7.4.1. Measure activities that have a significant impact on outcome KPI
7.4.1.1. Customer Performance
7.4.1.2. Service Performance
7.4.1.3. Sales operations
7.4.1.4. Sales/Plan forecasts
7.5. Performance Management System
7.5.1. Balance Scorecards (BSC)
7.5.1.1. 4 perspectives
7.5.1.1.1. Customer
7.5.1.1.2. Financial
7.5.1.1.3. Internal business processes
7.5.1.1.4. Learning and growth
7.6. Performance Measurement System
7.6.1. Kaplan and Norton’s balanced scorecard
7.6.1.1. Six Sigma
7.6.1.1.1. DMAIC Model
7.6.1.1.2. Aimed at reducing the # of defects in a business process to as close to 0