Customer Service
저자: maleja 2101
1. Is when a person or group of people try to make their customers feel comfortable and satisfied when they receive the service they are offering them.
2. Tips
2.1. Always have a good attitude.
2.2. Always be respectful.
2.3. Always stay calm and in control.
2.4. Always have positive language.
2.5. Provides quick attention.
3. Tourism
3.1. focus on delivering the best possible experience based on context and type of consultation.
3.1.1. Chatbots: It is a computer program with which it is possible to maintain a conversation, whether we want to ask for some information or to carry out an action.
3.1.2. Voice Interactions: Use virtual assistants on smartphones for simple tasks and with a high level of satisfaction.
3.1.3. Visual engagement: Use of visual tools that help to show and tell about a certain place, by emotional connection and providing a high value of service.