TOTAL QUALITY MANAGEMENT

1. MODELS

1.1. Deming Application Prize

1.2. Malcolm Baldrige Criteria for Performance Excellence

1.3. European Foundation for Quality Management, and

1.4. ISO quality management standards

2. STEPS

2.1. Clarifying Vision

2.2. Defining Success

2.3. Engaging Everyone

2.4. Planning An Approach

2.5. Doing The Work

2.6. Checking The Results

2.7. Acting On The Findings

3. DEVELOPERS

3.1. Kaoru Ishikawa’s

3.2. Philip B. Crosby

3.3. Armand V. Feigenbaum

3.4. Joseph M. Juran

3.5. W. Edwards Deming

3.6. Walter Shewhart

3.7. The Hawthorne

4. DEGREE OF EXCELLENCE

4.1. begins with understanding customers

4.2. Design fool proof processes

4.3. meticulous planning and research

4.4. better quality products

4.5. rectify the problem

4.6. extensive planning

4.7. aware of the benefits

5. PRINCIPLES

5.1. Primary responsibility

5.2. customer-based standards

5.3. designed consciously

5.4. employee is responsible

5.5. make it right the first time

5.6. be monitored to identify problems

5.7. continuous improvement

5.8. extend TQM programs