1. Collections
1.1. Have any medical dictionaries to give away?
1.2. Purchase request
1.3. Donation
2. Lost & Found
2.1. Did anyone find my...?
2.2. I found this...
2.3. Picking up item that was turned in
3. Campus Resources
3.1. Need a campus phone
3.2. Need a campus map
3.3. Need parking info
3.4. Where is a U.S. mail drop box?
4. Library Operations
4.1. Vendor looking for contact person for invoice/payment
4.2. Tech Support
4.2.1. ITS responding to problem
4.2.2. MSIS trying to find specific computer
5. Library Staff
5.1. Staff member calling in
5.2. Liaisons
5.2.1. Appt or consult arrived
5.2.2. Patron trying to contact specific liaison
5.3. Administration
5.3.1. Delivery
5.3.2. Patron wants to verify employment of librarian
5.4. Information Services
5.4.1. Call for specific staff member
5.5. Not specified
6. Building/Facility
6.1. Classroom 2802
6.1.1. How to reserve?
6.1.2. Pick up/return key
6.2. Study/Meeting Rooms
6.2.1. How do I reserve?
6.2.2. Are there any here?
6.2.3. Prioritization for reserving
6.2.3.1. Asking about...
6.2.3.2. Complaining about...
6.2.4. No further info
6.3. Library Renovation/Move
6.3.1. Want more info...
6.4. Misc.
6.4.1. How to reserve room in Med Sci?
6.4.2. Checking fire extinguishers
6.4.3. Complaint about too hot/cold
6.4.4. Room for nursing mothers?
6.4.5. Cockroach near exhibit
6.4.6. Broken glass on stairs
6.4.7. What is on 2nd floor?
7. Defies Category!
7.1. Phone Call
7.1.1. Wrong number
7.1.2. Spam call
7.1.3. Emergency Alert System
7.2. Patron asking for opinion/advice
7.2.1. Proofread a paper/resume
7.2.2. Which is quietest floor?
7.2.3. Is it safe to leave stuff at a table?
7.2.4. Where is best place to use headset mic?
7.3. Looking for a person (non-library)
7.3.1. To make a delivery
8. Tools/Supplies
8.1. Tools
8.1.1. 3-hole punch
8.1.2. Pencil sharpener
8.1.2.1. Do you have/where is?
8.1.2.2. Reporting a problem
8.1.3. Stapler
8.1.3.1. Do you have/where is?
8.1.3.2. Need more staples
8.1.3.3. Reporting a problem
8.2. Misc.
8.2.1. Change (money)
8.2.2. Microwave
8.2.3. Band-aid
8.2.4. Blue Book
8.2.5. Kleenex/tissue
8.3. Office Supplies
8.3.1. staple remover
8.3.2. tape
8.3.3. scissors
8.3.4. pencil
8.3.5. pen
8.3.6. paper
8.3.7. highlighter
8.3.8. chalk
8.3.9. paper clip
8.3.10. Sharpie
8.3.11. rubber band
8.3.12. 3x5 index card
9. Library Policies & Procedures
9.1. Library/Borrowing Privileges
9.1.1. Proxy accounts
9.1.1.1. How does a proxy work?
9.1.1.2. How to set up account?
9.1.1.3. Where is form?
9.1.2. Staff privileges
9.1.2.1. temp staff form
9.1.3. Visiting Scholar privileges
9.1.3.1. How to get access to get...
9.1.3.2. Where is form?
9.1.4. Alumni privileges
9.1.4.1. How to get alumni account?
9.1.4.2. What do I have access to?
9.1.5. Guest/Non-affiliate privileges
9.1.5.1. What resources can I use?
9.1.5.2. Can I use computers/printer?
9.2. Eyeglass/Hearing Aid Donation
9.2.1. Can I donate?
9.2.2. Where is box?
9.3. Library Hours
9.3.1. What are library hours?
9.3.2. What time open?
9.3.3. What time closed?
9.3.4. Asking for specific hours
9.3.4.1. Extended hours
9.3.4.2. Spring Break hours
9.3.4.3. Reference hours
9.4. General Policies
9.4.1. for borrowing
9.4.2. for using computers/printers
9.4.2.1. cost
9.4.3. Where are books I left on table?
10. Circulation Issue
10.1. Copy/Venda cards
10.1.1. How can I make copies?
10.1.1.1. Can I use MCard?
10.1.1.2. Can you waive fees?
10.1.2. Need help using card
10.1.3. Have problem using card
10.1.4. Need to buy card
10.1.4.1. How much?
10.1.4.2. Where to buy?
10.1.4.3. How to pay?
10.2. Holds/Requests
10.2.1. How to place hold?
10.2.2. Can I have item recalled?
10.2.3. Are my holds ready/still there?
10.2.4. Can you modify my hold?
10.2.5. ILL
10.2.5.1. Is item here?
10.2.5.2. How will I be notified?
10.2.6. 7FAST
10.2.6.1. How long does it take?
10.3. Patron Account Issue
10.3.1. Claims returned
10.3.2. New patron needs to add to system
10.3.3. Patron lost a book
10.3.4. Account is on hold
10.3.5. What is account status?
10.3.5.1. What/how many books checked out
10.3.5.2. When are items due back?
10.3.6. Fines
10.3.6.1. Do I have any?
10.3.6.2. Where/how to pay?
10.3.6.3. Can you waive?
10.4. Renewals
10.4.1. How to renew online
10.4.2. Can these items be renewed?
10.4.2.1. from different campus
10.4.2.2. ILL item
10.5. Reserves
10.5.1. Need this item...
10.5.2. Where do I get reserves?
10.5.3. What is overdue fines rate?
10.5.4. Faculty member picking up item
10.5.4.1. How to put on reserve?
10.6. Returns
10.6.1. Where to return projector
10.6.2. Can I return items to/from THL?
10.6.3. Complaint about recalled item
10.7. Security gate triggered
10.8. Storage Items
10.8.1. Is this item in storage?
10.8.2. How to get item from storage?
11. Library Resources & Services
11.1. Access to Resources
11.1.1. Using an iPad
11.1.2. Problem getting electronic access
11.1.2.1. Print only
11.1.2.2. Operator error?
11.1.2.3. Possible outage
11.1.2.4. Item not owned
11.1.3. Question about electronic access
11.2. Liaison Services
11.2.1. Need to set up meeting/consult
11.2.2. Who is liaison for...?
11.2.3. Request for classroom instruction
11.2.4. Need help with lit search
11.3. Library Collection question
11.3.1. How are books arranged?
11.3.2. Where are new journals?
11.3.3. Where is reference section?
11.3.4. Where is/how to access catalog
11.3.5. How to view item(s) in RBR?
11.4. Reference Question
11.4.1. I need phone number for...
11.4.1.1. Grad library
11.4.1.2. LRC
11.4.2. Need help finding specific book/journal/article
11.4.3. Need help researching specific topic
11.4.4. Need help using database
11.4.5. Patron asked for Reference dept
11.4.6. Misc. question
11.4.6.1. Copyright question
11.4.6.2. Address for univ president
11.4.6.3. How many bed in hospital
11.5. Misc. Resources
11.5.1. Where can I check out DVD player?
11.5.2. Looking for tax forms
11.5.3. Lockers to store personal items
11.5.4. APA citation guidelines
11.5.5. Journal impact factors
11.5.6. Registry of all room reservations in building
11.5.7. Check out iPads?
11.5.8. Poster printing?
11.5.9. Faculty salary survey
11.5.10. Looking for color printer
11.5.11. Molecular models
11.5.12. Wants to check out skulls/skeletons
11.5.13. Current newspaper
11.6. Misc. Services
11.6.1. Library have a Notary Public?
11.6.2. Where can I post flyers?
11.6.3. Does library copy/scan articles and chapters
11.6.4. Patron asking to use phone
12. Technology
12.1. Patron Needs Instruction
12.1.1. Email
12.1.1.1. Needs help using
12.1.1.2. How to access?
12.1.2. Using public computers
12.1.2.1. logging on/off
12.1.3. Other
12.1.3.1. How to use e-book
12.1.3.1.1. w/ an iPad
12.1.3.2. How to perform a certain function
12.1.3.2.1. Change text size of PDF
12.1.3.2.2. Save to desktop
12.1.3.2.3. Navigate to specific website
12.2. Specific Software
12.2.1. I need help with...
12.2.1.1. EndNote
12.2.1.2. Other citation mgmt software
12.2.2. Do you have...?
12.2.2.1. Specific version of MS Word
12.2.2.2. EndNote
12.2.2.3. SPSS
12.2.2.4. ERDAS
12.2.2.5. Adobe products
12.2.2.6. Other not specified
12.3. Wireless/WiFi
12.3.1. How to connect to WiFi?
12.3.2. Do you have WiFi?
12.3.3. Problem w/ wireless
12.3.3.1. Can't connect
12.3.3.2. Slow/lost connection
12.3.4. Not specified
12.4. Other
12.4.1. Copying
12.4.1.1. Do you have/where is copier?
12.4.1.2. Need help using copier
12.4.1.3. Need copier that does not flatten book
12.4.2. Scanning
12.4.2.1. Do you have/where is scanner?
12.4.2.2. Need help scanning
12.4.3. Printing
12.4.3.1. Physical problem (jam, out of paper, etc.)
12.4.3.2. Need help printing (instruction)
12.4.3.2.1. How does MPrint work?
12.4.3.2.2. Printing double-sided
12.4.3.2.3. How to print specific type of doc
12.4.3.3. Other printing problem
12.4.3.3.1. Printing from Virtual Sites
12.4.3.3.2. How to get printing refund?
12.4.4. Public computers
12.4.4.1. Internet problem
12.4.4.2. Computer freezing/locking up
12.4.4.3. Do computers have Level 2 access?
12.4.4.4. Can I use computer to take a test?
12.4.5. USB/flash drive
12.4.5.1. I need help with...
12.4.5.2. Do you have...?
12.4.6. Do you have...?
12.4.6.1. public fax machine
12.4.6.2. headphones
12.4.6.3. Smart Board
13. Library Exhibits
13.1. Turner Town
13.1.1. Question from exhibit organizers
13.2. Deadly Medicine
13.2.1. Where is the exhibit?
13.2.2. What is Deadly Medicine?
13.2.3. What are exhibit hours?
13.2.4. How long does exhibit run?
13.2.5. Exhibit DVD
13.2.6. Misc. question
13.2.6.1. Is exhibit online?
13.2.6.2. Can I film the exhibit?
13.2.6.3. Can I speak w/ organizer/Kate
14. Directional
14.1. Outside of library
14.1.1. food/cafe/restaurant
14.1.1.1. food/coffee
14.1.1.2. vending machines
14.1.2. Med Sci I/II or MSRB I/II/III
14.1.2.1. Location of building
14.1.2.2. Location of specific room
14.1.2.2.1. on 2nd floor
14.1.2.2.2. on 3rd floor
14.1.2.2.3. 2901, 2902, 2903
14.1.2.2.4. PIBS
14.1.2.2.5. Diversity Office
14.1.3. Other floor of building
14.1.4. To/from hospital
14.1.5. Other building on campus
14.1.5.1. LRC
14.1.5.2. Cancer Center
14.1.5.3. Other campus library
14.1.5.4. Buhl
14.1.5.5. BSRB
14.1.5.6. Taubman Center
14.1.6. Directions to library
14.1.7. Misc.
14.1.7.1. ATM
14.1.7.2. No further info
14.2. Within library
14.2.1. Journals
14.2.1.1. Where are the journals located?
14.2.1.2. Where is this specific journal?
14.2.2. Books
14.2.2.1. Where are the books located?
14.2.2.2. Where is this specific book located?
14.2.3. Men's/Women's Restroom
14.2.4. How to get to 5th/6th floor?
14.2.5. Location of stairs
14.2.6. Location of printer/copier/scanner
14.2.7. Where is this call number?
14.2.8. Location of classroom 2802
14.2.9. Study rooms