Data Leak Case Study

1. Knowledge Management Plan

1.1. Blockchain Technology

1.1.1. The blockchain is a decentralized data storage system. This is a ledger where data link blocks are maintained by all users and one individual can’t modify the data within the chain. Data stored through blockchain system needs permission from each individual involved in the chain to access the data’s (Fan et al. 2019).

2. Knowledge Management

2.1. Knowledge Management Definition

2.1.1. Knowledge management refers to the process of sharing, retaining, growing insights and knowledge and using different methods in application to fulfill the company’s goal or objective (Levy 2015).

2.2. Knowledge Management Component/ Life Cycle

2.2.1. 1. Acquisition

2.2.2. 2.Storage

2.2.3. 3. Application/Analysis

2.2.4. 4. Dissemination

3. Reference List

3.1. Fan, L, Gil-Garcia, JR, Song, Y, Cronemberger, F, Hua, G, Werthmuller, D, Burke, GB, Costello, J, Meyers, BR, Hong, X, Bolívar, R & Scholl, HJ 2019, ‘Sharing big data using blockchain technologies in local governments: Some technical, organizational and policy considerations’, Information Polity: The International Journal of Government & Democracy in the Information Age, vol. 24, no. 4, pp. 419–435 Levy, M. (2015) Knowledge Management. Available at:http://www.kmrom.com/Site-En/Articles/ViewArticle.aspx?ArticleID=182 Microsoft.com. n.d. About - Microsoft. [online] Winder, D., 2020. Microsoft Security Shocker As 250 Million Customer Records Exposed Online. [online] Forbes.

4. MICROSOFT

4.1. Microsoft is an American multinational technology cooperation which is dedicated for advancement of human and organization by developing different software, electronics, personal computers and related services (Microsoft.com.nd).

4.2. In Jan 2020, it was revealed that Microsoft’s 250 Million Customer support records spanning from around 14 years (that is from 2005 to December 2019) were exposed to online database without any security protection (Winder, 2020).

4.3. The data’s leaked involved customer’s email address, geographical locations, description of service and support claims, Microsoft support agent emails, case numbers and resolution which were marked as confidential (Winder, 2020).