Transparency Program Planning Framework
저자: Dennis McDonald

1. Metrics
1.1. Volume
1.2. Program Cost
1.3. Operational Efficiency
1.4. Program Impacts
1.4.1. Positive
1.4.1.1. Quantifiable
1.4.1.2. Non-quantifiable
1.4.2. Negative
1.4.2.1. Quantifiable
1.4.2.2. Non-quantifiable
2. Transparency Components
2.1. Descriptive Information
2.2. Management Identity
2.3. Operational Costs
2.4. Cooperative Management
2.5. Performance Statistics
2.6. Quality Measures
2.7. Multiple Channels
2.8. Reusable Data
3. Technology
3.1. Access
3.1.1. Direct/Client
3.1.2. Web/Browser
3.1.3. Phone/Mobile
3.2. Hosting
3.2.1. Self
3.2.2. Cloud