1. ADMIN CUSTOMER EXPERIENCE .
2. DIREKTUR OPERASIONAL .
2.1. CUSTOMER EXPERIENCE SENIOR MANAGER
2.1.1. SERVICE DESIGN & DEVELOPMENT MANAGER
2.1.1.1. SERVICE DESIGN PRTOTYPING & FEATURE DEVELOPMENT SECTION HEAD
2.1.1.1.1. SERVICE PROCESS IMPROVEMENT SENIOR STAFF
2.1.1.1.2. SERVICE FEATURE DEVELOPMENT SENIOR STAFF
2.1.1.2. SERVICE AWARENESS & IMPROVEMENT SECTION HEAD
2.1.1.2.1. SERVICE IMPROVEMENT & DATA MANAGEMENT SENIOR STAFF
2.1.1.2.2. SERVICE PARTNERSHIP DATA ANALYST SENIOR STAFF
2.1.2. CONTACT CENTER MANAGER
2.1.2.1. CONTACT CENTER OPERATION SECTION HEAD
2.1.2.1.1. INBOUND CALL OPERATION SUPERVISOR
2.1.2.1.2. OUTBOUND CALL & CUSTOMER ENGAGEMENT SUPERVISOR
2.1.2.2. CONTACT CENTER MONITORING & SERVICE ASSURANCE SECTION HEAD
2.1.2.2.1. SERVICE ASSURANCE CONTACT CENTER SUPERVISOR
2.1.2.2.2. CONTACT CENTER TRAINER SENIOR STAFF
2.1.3. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MANAGER
2.1.3.1. DATABASE INTEGRATION MANAGEMENT & INTELLIGENCE SPECIALIST
2.1.3.2. CUSTOMER ENGGAGEMENT PROGRAM & BUSINESS CREATIVE SPECIALIST