SSA XCALLY IVR routing
저자: John Chua
1. voice message to inform user is busy, please call back later.
2. Call Center 60392128316
2.1. SALE QUEUE ring all Ext 1105,1106,1107 Ext 1108,1109,1110 Ext 1111
2.1.1. answer
2.1.1.1. Voice recording
2.1.2. no answer 30s
3. General 60392120123
3.1. 0. Extension
3.2. 1. Sales
3.3. 2. Finance
3.3.1. ext 1204,1205,1206
3.4. 3. HR
3.4.1. ext 1302 , 1303
3.5. 4. Others
3.5.1. ext 1501
3.6. 9. Repeat
4. Ext mode1
4.1. engage
4.2. ring 30s
4.2.1. no answer
5. Ext mode2
5.1. engage
5.2. ring 20s
5.2.1. no answer fw mobile
5.2.1.1. Ext 1102 : 016-688 7180 Ext 1104 : 012-660 7283 Ext 1103 : 016-974 3873 Ext 1101 : 017-361 2378