1. Curriculum
1.1. Student needs
1.1.1. lacks
1.1.1.1. Diagnostic quiz
1.1.2. Desires
1.1.2.1. Interviews
1.1.3. Needs
1.1.3.1. Questionnaires
1.2. Goals
1.2.1. Students will develop the skills to communicate effectively in English within tourism-related contexts, including providing information, assisting clients, and handling service interactions.
1.2.2. Students will enhance their ability to utilize specialized tourism vocabulary and expressions to describe services.
1.3. Content
1.3.1. information
1.3.1.1. Theme or topicx
1.3.1.1.1. Unit 1
1.3.1.1.2. Unit 2
1.3.1.1.3. Unit 3
1.3.1.2. Skills focus
1.3.1.2.1. Speaking
1.3.1.3. Grammar points
1.3.1.3.1. https://drive.google.com/file/d/1qSpi9hPcqRIlHfQudkPH7sZUo4nb6vnj/view?usp=drivesdk
1.3.1.4. Vocabulary
1.3.1.4.1. https://docs.google.com/document/d/1Ku1Hw6z7QEqn0jt7Ki7CLjdKnbdXtCEl/edit?usp=drivesdk&ouid=112774718952226513313&rtpof=true&sd=true
1.3.1.5. Cultural components
1.3.1.5.1. Business
1.4. Materials
1.4.1. Printed Materials
1.4.1.1. Tourist Brochures and Maps
1.4.2. Digital Materials and ICT
1.4.2.1. Online Educational Platforms
1.5. Teaching strategies
1.5.1. Scaffolding
1.5.2. Experimental learning
1.5.3. Case studies
1.6. Assessment
1.6.1. Diagnostic assessment
1.6.2. Observation
1.6.3. Achievement assessment
2. Types of materials
2.1. Audiovisual Materials
2.1.1. such as
2.1.1.1. Videos and Documentaries
2.1.1.2. Audio Recordings
2.2. Audio Materials
2.2.1. such as
2.2.1.1. Podcasts
2.2.1.2. voicemail messages
2.3. Digital Materials and ICT
2.3.1. such as
2.3.1.1. Mobile Application
2.3.1.2. Online Educational Platforms
2.4. Printed Materials
2.4.1. such as
2.4.1.1. Articles and Reports
2.4.1.2. Brochures
3. Course name
3.1. English for Customer Service in Tourism
4. Target students and needs
4.1. Demographics
4.1.1. Young adults (18-25), working in tourism sector of a Caribbean town
4.1.1.1. Hotel receptionists
4.1.1.2. Tour guides
4.1.1.3. Restaurant staff
4.2. English Proficiency
4.2.1. Pre- intermediate level (A2 -B1)
4.3. Availability
4.3.1. Evening classes due to work commitments
4.4. Attendance challenges
4.4.1. Irregular attendance because of variable work schedules
4.5. Learning needs
4.5.1. Need for very practical, communicative English skills applicable to real-world scenarios
4.6. Resources
4.6.1. Mobile phones for online exercises
4.6.2. Printed materials
4.6.3. Real interaction with tourists during practice sessions.
5. Curriculum Design Approach
5.1. Focused Opportunistic Approach
5.1.1. It is flexible
5.1.1.1. Can study and work without problems
5.1.2. Real-world conditions a students' interests
5.1.2.1. Working in real problems ot situations.
5.1.3. It is practical
5.1.3.1. Themes or vocabulary learned during the course will be implemented later.