Help & Support Search our Knowledge Base for Answers

1. System Status

1.1. Will be automaticall fed by Argent

1.2. Basic Zendesk Dashboard

1.2.1. No Agent Names

1.2.2. Satisfaction, Graphs of # of Tickets, etc could be valuable

2. SEARCH

3. Troubleshooting

3.1. View our Knowledge Base Articles

3.1.1. Classroom AV

3.1.2. eMail

3.1.3. Manuals

3.1.4. VDI

3.1.5. Mirage

4. Announcements

4.1. Read what's happening

5. Check Your Tickets

5.1. View the Progress of your tickets

6. Report an IT or AV Problem

6.1. Let the IT/AV Department know if something doesn't work right

7. Request IT or AV Resources

7.1. Have a need? Let us know!

8. Internal

8.1. This might not be needed.

9. Forums

9.1. Ideas and Tips from your Colleagues