McDonalds Ordering
저자: Samantha Falco
1. Problems with the Lines
1.1. No were for customer to stand
1.2. Customers are getting aggravated
1.3. Employees are serving slower
1.3.1. Due to not knowing who is next
2. Give company new idea
2.1. Sending out emails about how to improve lines
3. Observations
3.1. Survey Customers
3.1.1. See what they think
3.1.2. What would they like to see
3.2. Look at other Companies/Competitors
3.2.1. See how they are handling the line
3.2.2. Ask them if they have any ideas
3.3. Look at all of your hours/ shift
4. Try new things/ experiment
4.1. Try new models of way to make lines better
4.1.1. Barriers
4.1.2. Test ropes