Kids Help Phone

1. services/programs: what and how

1.1. The services provided by Kids Help Phone are available in all communities, providing any child the opportunity to talk if they want to. They do this confidentially, without judgment, and in the way that suits each one best.

1.2. By Phone: Young people across Canada have a diverse set of needs and preferences for accessing help. Those who reach out to us by phone prefer talking through their problem.

1.3. Through The Websites: Their internationally recognized, award-winning websites (Teen, Kids, French, English) engage youth through various interactive tools, online counselling services, and games that develop self-knowledge and life skills.

1.4. Live Chat: Connects young people to a professional counsellor for real time, one-on-one counselling. It’s message-based so it’s just like texting with a friend, only here youth have the comfort of knowing that, no matter what is written, everything is always confidential.

1.5. Resources Around Me: A free, interactive tool, available in English and French, through Kids Help Phone’s website. The tool is the largest database of youth-serving resources and services in Canada. It allows youth to independently connect with more than 10,500 trusted programs and services in their communities, including mental health services, sexual health services, shelters, legal support, LGBTQ services and culturally-relevant and ethno-specific services.

2. get involved

2.1. Make an annual or monthly donation.

2.2. Start a Kids Help Phone club in your school.

2.3. Register to participate or create a fundraising team for our annual Walk so Kids Can Talk presented by BMO or Halloween Boolathon.

2.4. Become a Kids Help Phone event sponsor or event volunteer

2.5. Encourage employees in your organization to support our events through your company’s matching gift program, employee charitable committee, “Dress Down Days,” or through your internal United Way campaigns.

2.6. Make a donation in honour of or in memory of someone you care about

3. vision and goals

3.1. To continue to improve and grow Kids Help Phone to ensure we deliver the most effective, timely and valuable counselling, referrals and information to every young person in Canada from five to 20 who could benefit from our support.

3.2. The mission is to improve the well-being of children and youth in Canada by providing them anonymous and confidential professional counselling, referrals and information in English and French, through technologically-based communications media.

4. equity, inclusion and awareness of cultural diversity

4.1. Kids Help Phone believes:

4.1.1. -All young people have the right to be heard and to access resources that will allow them to develop to their full potential. -Our counsellors must be paid professionals who meet the highest possible academic and professional standards. It is important that we pioneer new ways to use the ever-evolving changes in communications technology. It is important that we contribute to the awareness and public dialogue on children’s issues and to the development of policies and practices that improve the well-being of Canadian children.

4.2. Their professional counsellors are there to be ready to talk to kids, no matter how big or how small their problem may seem.

4.3. Their free and anonymous service supports young people as they build the skills and abilities they’ll need to improve their emotional health and well-being. In addition to an array of counselling options, they offer young people a wide range of online resources and work tirelessly to share young people’s perspectives on a societal level – locally, nationally, and globally.