How to get your dream job interview using STAR Situation, Task, Action, Result!
How to smash any job interview question using STAR - a how to guide.Do you want a simple memorable way to ace any interview question? THEN READ ON! STAR is an exceptionally easy way to structure your answers to show off your skills and qualities.Source: How to smash any job interview question using STAR - a how to guide - Business and Careers https://www.stakeholdermap.com/business/star-interviews.html
1. STAR stands for Situation, Task, Action and Result
1.1. SITUATION
1.2. TASK
1.3. ACTION
1.4. RESULT
2. It is perfect model for answering any interview question, for 3 important reasons.
2.1. 1. is the most believable and real way to answer a question even theoretical questions
2.1.1. recruiters don't want you to answer questions with opinion or theory this sort of answer doesn't help them to understand your competencies
2.1.1.1. in other words it is difficult for them to tell if you have the qualities they need for the job.
2.2. 2. It is the same model that top hiring executives use.
2.2.1. The largest IT company in the world teaches its executives to use the STAR model to structure their questions.
2.3. 3. when you are under stress it is by far the easiest way to structure your answer reducing your chances of blanking.
3. EXAMPLE
3.1. How do you operate under stress?
3.1.1. S
3.1.1.1. I recently took a call from a customer who was furious because his package had arrived damaged.
3.1.2. T
3.1.2.1. it was my job to resolve his issue and close the call.
3.1.3. A
3.1.3.1. The customer was angry so I listened carefully to his complaint, without interrupting and I reflected back what he had said so he knew he had been heard.
3.1.3.2. I said that I would log his complaint about the poor packaging. I then explained the returns process.
3.1.4. R
3.1.4.1. The customer calmed down
3.1.4.2. A few weeks later I noticed he was still making orders with us = customer saved!