Professional behavior

1. Polish

2. Practicing Professional telephone, cell phone and voice mail etiquette

2.1. Making telephone calls professionally

2.2. Receiving telephone calls professionally

2.3. Using cell phones for business

2.4. Making the best use of voice mail

2.5. On the caller's end

3. Conducting productive business and professional meetings

3.1. Before the meeting

3.1.1. Determining your purpose

3.1.2. Deciding how and where to meet

3.1.3. Organizing an agenda

3.1.4. Inviting participants

3.1.5. Preparing the meeting location and materials

3.2. During the meeting

3.2.1. Getting the meeting started

3.2.2. Moving the meeting along

3.2.3. Dealing with conflict

3.2.4. Handling difficult group members

3.3. Ending the meeting and following up

3.3.1. Concluding the meeting

3.3.2. Distributing minutes

3.3.3. Completing assigned tasks

4. Civility

5. Business and dining etiquette

6. Social intelligence

7. Soft skills

8. Becoming a Professional Communicator in Face-to-Face settings

8.1. Using voice as a communication tool

8.2. Promoting positive workplace relations through conversation

8.3. Responding professionally to workplace criticism

8.4. Offering contructive criticism on the job

9. Becoming a team player in professional groups and teams

9.1. Positive behavior

9.2. Characteristics of successful professional teams

9.2.1. Small size, diverse makeup

9.2.2. Agreement on purpose

9.2.3. Agreement on procedures

9.2.4. Ability to confront conflict

9.2.5. Use of good communication techniques

9.2.6. Ability to collaborate rather than compete

9.2.7. Shared leadership

9.2.8. Acceptance of ethical responsibilities