1. Effectiveness Varies
1.1. Identify Choice Points
1.2. Understand Reasons
1.3. Gain Skills to Enact Choices
2. Competence
2.1. Measures Quality of Communication
2.1.1. Knowledge of Appropriate Behavior
2.1.2. Skills to Perform
3. Principles
3.1. Transactional Process
3.1.1. Linear View
3.1.2. Transactional View
3.1.3. Interactional View
3.2. Purposeful
3.2.1. To Learn
3.2.2. To Relate
3.2.3. To Influence
3.2.4. To Play
3.2.5. To Help
3.3. Ambiguous
3.3.1. message that can be interpreted as having more than one meaning
3.4. Symmetrical or Complementary
3.5. Content and Relationship
3.6. Series of Punctuated Events
3.7. Inevitable, Irreversible, and Unrepeatable
4. Noices
4.1. Physical
4.2. Physiological
4.3. Psychological
4.4. Semantic
5. Context / Environment
5.1. Physical Dimension
5.1.1. The tangible or concrete environment in which communication takes place
5.1.1.1. The room
5.1.1.2. The hallway
5.1.1.3. Park
5.2. Temporal Dimension
5.2.1. has to do not only with the time of day and moment in history but also with where a particular message fits into the sequence of communication events.
5.2.1.1. Example: a joke about illness told immediately after the disclosure of a friend's sickness will be received differently than the same joke told in response to series of similar jokes
5.3. Social-Psychological Dimension
5.3.1. Status relationship among the participants
5.3.2. Roles
5.3.3. Games that people play
5.3.4. Friendliness
5.3.5. Formality
5.3.6. Gravity of the situation
5.4. Cultural Dimension
5.4.1. The culture beliefs and customs of the people communicating
5.4.1.1. Ethnics
6. Channels
6.1. Multi-channels simultaneously
6.2. Overload
6.3. Selectivity
6.4. Media
7. Context
7.1. Physical Dimension
7.2. Temporal Dimension
7.3. Social-Psychological Dimension
7.4. Cultural Dimension
8. Intellectual Benefits- theories
8.1. Understand how, why and what
8.2. Satisfy Needs for Knowledge or Forming Relationships
9. Practical Benefits-skills
9.1. Increase effectiveness in personal, social and professional life
9.2. Obtaining Results You Want
10. Importance
10.1. Effectiveness as a Friend
10.2. Professional Success
11. Nature
11.1. Interdependent Individuals
11.1.1. Families
11.2. Inherently Relational
11.2.1. Takes place within a relationship
11.2.2. Defines the relationship
11.3. Exists on a Continuum
11.3.1. Taxi driver and passenger
11.3.1.1. Role versus information
11.3.1.2. Societal versus personal rules
11.3.1.3. Social versus personal message
11.4. Verbal and Non-verbal
11.4.1. Non-verbal involves all senses *Including vision and touch
11.4.1.1. Voice Tones
11.4.1.2. Words Account
11.4.1.3. Facial Expressions
11.4.1.4. High Context vs Low Context Culture
11.4.2. Verbal and non-verbal work together
11.5. Varied Forms
11.6. Varies in Effectiveness
11.6.1. choices points
12. Forms
12.1. Synchronous
12.1.1. Often Face-to-Face
12.2. Asynchronous
12.2.1. Online
13. Elements
13.1. Universe of Interpersonal Communication
14. Model
14.1. Sender
14.1.1. Presentation of self and impression management
14.1.2. Speaking turn
14.2. Message
14.2.1. Verbal and nonverbal
14.2.2. Permanence
14.3. Encoding
14.3.1. Speaking
14.3.2. Writing
14.4. Channel
14.4.1. Multi-channels simultaneously
14.4.2. Overload
14.4.3. Selectivity
14.4.4. Media
14.5. Receiver
14.5.1. Number
14.5.2. Opportunity for interaction
14.5.3. Third parties
14.5.4. Impression formation
14.6. Decoding
14.6.1. Listening
14.6.2. Reading
14.7. Feedback
14.7.1. Positive-Negative
14.7.2. Person Focused-Message Focused
14.7.3. Immediate-Delayed
14.7.4. Low-Monitoring-High Monitoring
14.7.5. Supportive-Critical