Design Thinking

1. Relations between organisation culture and DT

2. Effective use of design thinking tools in organizations had a profound effect on organizational culture

3. Organizational cultures influenced (both positively and negatively) the use of design thinking tools

4. DT tools produced both physical artifacts and emotional experiences

5. DT Tools

6. Needfinding tools (user-centric) - interview, observation and customer journey experience

7. Idea generation tools - brainstorming

8. Idea testing tools - experimentation

9. Future consideration in DT

10. How more traditional business cultures might be adapted to support DT tools

11. Examine the reasons why nondesigners may resist DT tools

12. Examine how DT tools serve as triggering mechanisms that initiate sensemaking—(cognitive processes of understanding the problem)

13. Ivestigate how the use of DT tools may actually lead to superior business performance

14. To capture the soft and intangible value that design thinking has on company performance

15. Examine role of empathy in understanding the effectiveness of design thinking tools.

16. One approach to problem solving

17. Work best when infused into the culture of an organization

18. One downside of DT - it may focus strategic attention too much on a human-centered approach to the neglect of other strategic issues.

19. Managerial recommendations

20. Encourage employees to throw ideas - NOT ALL IDEAS ARE WRONG

21. Aviod silos by department or team

22. Plan for uncertainty - leave space for new and unexpected outcomes

23. Celebrate success and failures