1. Though CRS - Central reservation Ch System
1.1. Pricing for different categories, description of the room,best offer
1.1.1. Pms . Opera
1.1.1.1. Arrival
1.1.1.1.1. Room assignment , payment channel,
2. How the client are booking a hotel room
2.1. Connectivity
2.1.1. Booking.com
2.1.2. Expedia
2.1.3. Hotels.com
2.2. Expectations, coming from a dream or fantasy thinking all the amazing possibilities to stay at a hotel, in town, resort or inn or simple visit a family
2.2.1. Can be for a emergency or health, also seasonal ( winter, summer e.g.)
2.2.1.1. Holidays or any reason to visit another place far away from home.
2.2.2. Business or conference, arrange from the travel meeting
2.3. Select, visit different travel website or hotels to comparing and find the best rate or facilities
2.3.1. Loyalty to keep the status on their p hotel loyalty program benefits
2.3.2. To take advantage of the seasonal cheaper rate
2.3.3. Location or activity, local attractions
2.4. Book
2.4.1. Need a valid credit card, confirmation of the category of the room
2.5. Guest: check in date, check out date, number of people, how many rooms. additional facilities, transfers, breakfast, especial requested for example pet friendly, allergic free, gluten free, high floor, low floor, quite location, far away from elevators or street, twin bed, pillows arrangements
2.6. Prepare
2.6.1. Confirmation of the reservation, payment arrangement, could be warranty credit card, pre-paid, non refundable, additional charges or fees, pre authorisation for extras
2.7. Stay
2.7.1. How the hotel could reach the expectations,how the guest responds
2.7.2. Upgrade or upselling
2.7.3. Check in process
2.8. Farewell or check out, b
2.8.1. Final billing, fractures, business information like company names or confirm address, e.g.transfer to the airport,
2.8.2. Or to another address in town