A GOOD WAITER/WAITRESSES is responsible for taking orders and serving food and beverages to guest...
qualities of a good waiter
A GOOD WAITER/WAITRESSES is responsible for taking orders and serving food and beverages to guests ensuring that they are enjoying their meals and taking action to correct any problems. He/she must have these qualities:
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1. Efficiency that comes through in:
1.1. Calmness
1.2. Not making customers wait
1.3. Checking on customer needs periodically
1.4. Getting food and drink to the table promptly
2. Team-Oriented:The restaurant business isn't a place for someone who wants to work alone.
2.1. A great waiter sees everyone as part of a larger team.
2.2. she/he must cultivate good relationships with the chefs to make the customer experience complete.
3. Observation: he /she will keep her eyes on her customers at all times
3.1. Could they use more water or a drink refill?
3.2. Is their wine bottle getting low?
4. Friendliness: a genuine happiness that the customer is there
4.1. it comes through in:
4.1.1. the tone of her voice
4.1.2. the words she/he uses
5. Manners that include
5.1. making eye contact
5.2. always putting the customers’ interests before their own
5.3. smiling
5.4. being polite
5.5. listening
6. Love For Food:
6.1. A great waiter will actually be excited about the food they are serving.
7. Cleanliness:
7.1. From the plates and silverware to the public areas to the waiter himself, cleanliness is very important.
8. Organization: he/she needs to be able to
8.1. manage tasks in a timely manner
8.2. deliver food, drinks, and service at the proper time.
9. Knowledge Of The Menu:
9.1. A great waiter should be able to commit this information to memory, or at least be willing to learn how to do so.
9.2. it requires preparation, care, and communication.
10. Attention To Detail:
10.1. are small things that can have a large impact on the customer experience and need to be attended to at all times
10.1.1. Is the order complete?