1. Conflict and Negotiation in The Workplace
1.1. Task and relationship conflicts
1.2. Individual differences
1.2.1. Emotional Intelligence: Improves emotion regulation and reducing hostile reactions
1.2.2. Relationship conflict: focus on characteristics of others rather than the issue
1.2.2.1. Task conflict: constructive conflict, focusing on the issue and respecting one another
1.2.3. Cohesive team: Strengthens social identity
1.2.4. Supportive team norms:
1.2.5. Personal goals: Influence the best way to handle conflicts
1.2.6. Conflict orientation: win-win orientation and win-lose orientation
2. Work motivation and Performance practices
2.1. Motivation
2.1.1. Employee engagement
2.1.2. Drives, needs and behaviour
2.1.3. Goal setting and feedback influence performance
2.1.4. Maslow's Needs Hierarchy
2.2. Performance Practices
2.2.1. Types of practices
2.2.1.1. Financial rewards
2.2.1.2. Job status rewards
2.2.1.3. Competency rewards
2.2.1.4. Membership & seniority based rewards
2.2.2. Job Design
2.2.2.1. Assigning tasks to a job
2.2.2.2. Job specilisation
2.2.2.3. Organisation's goal
3. Individual Behaviour, Personality & Values
3.1. Values
3.1.1. Ethical Values
3.1.1.1. End-result Ethics
3.1.1.2. Duty-based Ethics
3.1.1.3. Social contract Ethics
3.1.2. Trust - Build Relationships
3.1.3. Respect - Diversity & Inclusion
3.1.4. Teamwork - Support one another
3.2. Personality Traits
3.2.1. Personality Dimension Model (Big 5)
3.2.1.1. Openness
3.2.1.2. Agreeableness
3.2.1.3. Conscientiousness
3.2.1.4. Extraversion
3.2.1.5. Neuroticism
3.2.2. Nuture
3.2.3. Nature
4. Team Dynamics
4.1. Tuckman's Model
4.1.1. Storming
4.2. Advantages
4.2.1. Ensure better decisions, products, and services are made
4.2.2. Shared information is more effective
4.2.3. Increase employee motivation and engagement
4.3. Disadvantages
4.3.1. There are some tasks that individuals perform better and/or faster than others
4.3.2. Team development and maintenance costs
4.3.3. Social loafing
4.4. Different types of teams
4.4.1. Problem-solving teams
4.4.2. Self-managed teams
4.4.3. Virtual teams
5. Leadership
5.1. Different types of Leadership
5.1.1. Transformational
5.1.2. Managerial
5.1.3. Competency
5.1.4. Implicit
5.2. Female Leadership
5.2.1. Collaborative Communication
5.2.2. Coaching and Teamwork
5.2.3. Engage on building relationships
5.3. Male Leadership
5.3.1. Direct and Assertive
5.3.2. Task Orientated
5.3.3. Comfortable taking risks