1. Concerns
1.1. Reduce noise and distraction for dev team
1.2. Prioritization, assignment of tickets and distribution of work load
1.2.1. Refer to bugs escalation and resolution
1.3. Addressing bugs reported by non technical people
1.3.1. Bharti and Henry to discuss and set up meetings with operation team leads - Reiterate bug writing process - steps to reproduce, screenshots or error message, contexual information - what they were doing when the issue happened, browser info or any other relevant info
1.3.1.1. Need 3 slides - explain types of bugs, explain key factors in diagnosing bugs and share example bug
1.4. Refine RHE project
1.4.1. Team boards and team leads under RHE project
2. Bugs - escalation and resolution
2.1. Critical issues escalation and resolution
2.1.1. Super lead - on rotation (2 weeks)
2.1.1.1. Responsibility: To give first pass on critical issue to determine the issue type - BE or ops portal?
2.1.2. Team leads - Mai(BE team), Annabel (ops portal team)and John(mobile/web development). We need to include Pedro, Simon and David
2.1.3. Team leads to address or reassign critical tickets (as needed)
2.1.3.1. Responsibility: Team lead to comment and change the status to done (Already happening)
2.1.4. Bug cycle - fix on the fly
2.2. Non critical issues triage
2.2.1. Bharti+ Henry to meet M-Th
2.2.1.1. Bharti to investigate and get more info from bug reporter when needed. Educate them more on critical vs non critical issues
2.2.2. Henry + Ari + Kyle meet every Friday for ticket prioritization
3. Team boards and team leads under RHE project
3.1. BE Board
3.1.1. On call team lead - Mai?
3.1.1.1. John to update on call tree document
3.2. Ops portal board
3.2.1. On call team lead - Annabel?
3.3. Mobile board
3.3.1. On call team lead - John?