Usability of Interactive Applications

1. Quality of Communication

1.1. people who communicate

1.2. people who make use

1.3. access tools

1.4. content and services

2. ISO-Definition

2.1. users

2.2. contexts of use

2.3. goals

2.4. design characteristics

3. Evaluation

3.1. Inspection

3.1.1. expert reviewers

3.2. User Testing

3.2.1. involving and observing users

3.3. Scenario-based

3.4. Heuristics-based

3.4.1. principles of good design

3.5. domain-dependent perspective

3.6. domain-independent perspective