McDonald's Angry Customer Plan of Attack

1. Clarifying the Problem

1.1. Customers not ready to order

1.2. Complete disorganization and angry customers

1.3. Customers cutting in line and arguing with each other

1.4. Too long of lines at the register

2. Alternatives and Implications

2.1. New signs will show an enlarged image of the meal and a wait line will be put in place so customers do not interfere with someone else's order

2.2. When the line reaches a certain length, a backup cashier will be put in place

2.3. To keep people worry free about long lines from the window, a small wall roughly 4 and a half feet wall will go in front of the pylon

2.4. Adding a metal pylon that is 3 feet high, by 3 inch width in an "S" formation

2.5. Talking to other stores and District Managers, a new queue system will be developed and put in place

3. Gathering Information

3.1. Work with employees to gather ideas and their input

3.2. Contact the District Manager to see what the SOP is for such an issue

3.3. Go to a competitors establish incognito to see if the issue is universal

3.4. Are other McDonalds having the same problem?

4. Evaluate Evidence

4.1. Have friends, family, and coworkers establish if signs are too hard to read, so customers are not prepared for their order

4.2. Develop a cost list for McDonald's new line managing idea to present to District Manager

4.3. Cross reference other McDonald's managers ideas and issues with your own stores

4.4. Create a Pro's and Con's list of ideas