1. Long-term success
1.1. Leadership
1.1.1. Management relations
1.1.2. Risk management
1.1.2.1. Response
1.1.2.2. Measuring success
1.1.2.3. Resilience
1.1.3. Political positioning
1.1.3.1. Horizon scanning
1.1.3.2. Astuteness
1.1.3.3. Analysis
1.1.3.4. Lobbying
1.1.3.5. Power dynamics
1.2. Value
1.2.1. Creating
1.2.2. Sharing
1.2.3. Measuring
1.2.4. Quality
1.2.4.1. Impact
1.2.4.2. Cost
1.2.4.3. Improvements
1.2.4.4. Performance management
1.3. Employment relations
1.3.1. Trade unions
1.3.1.1. Voice & empowerment
1.3.2. Marketing
1.3.2.1. Internal
1.3.3. Customer
1.3.3.1. Value
1.3.3.2. Expectations
1.3.3.3. Satisfaction
1.3.3.4. Loyalty
1.3.4. Technology
1.4. Innovation
1.4.1. Strategies
1.4.1.1. Culture
1.4.1.2. Collaboration
1.4.1.3. Defining value
1.4.2. Cycles
1.4.2.1. Beginning
1.4.2.2. Encouraging new
1.4.3. Timeframes
1.4.3.1. Short
1.4.3.2. Medium
1.4.3.3. Long
2. Encouraging organisational innovation
2.1. Business functions
2.1.1. HR
2.1.2. Finance
2.1.3. Marketing
2.1.4. Operations
2.2. Communicating benefits
2.2.1. Staff
2.2.2. Customers
2.2.3. Stakeholders
2.2.4. Open to change
2.2.5. Organisational culture
2.3. Identifying weaknesses
2.3.1. Resource limits
2.3.2. Funding
2.3.3. External environments
2.4. Competition
2.4.1. Market competitors
2.4.2. Choice
2.4.3. Technological developments
2.4.4. Political changes
2.4.5. Collaboration opportunities
3. Global Context
3.1. Organisational strategy
3.1.1. Glocalisation
3.1.2. Offshoring / reshoring
3.1.3. Standardising operations
3.2. Cultures / ethics
3.2.1. Crossvergence
3.2.2. Convergence
3.2.3. Divergence
3.2.4. Employee relations
3.3. Economics
3.3.1. Reporting
3.3.1.1. Jurisdiction
3.3.1.2. Regulations
3.3.2. Tax rates / variations
3.3.3. Exchange rates
3.4. Leadership
3.4.1. Organisational
3.4.2. Civic
3.4.3. Political
3.4.4. Opportunities
3.4.5. Roles and responsibilities
3.5. Supply chain management
3.5.1. Suppliers
3.5.2. Integration
3.5.2.1. Horizontal
3.5.2.2. Vertical
3.5.3. Outsourcing
3.6. Trade
3.6.1. Challenges
3.6.2. Impact
3.6.3. Players
3.7. Marketing
3.7.1. Customisation
3.7.2. Marketplace
3.7.3. Brand management
3.7.4. Environment
3.7.4.1. Micro
3.7.4.2. Macro