1. A stakeholder is defined as a person who has an interest or concern in something, especially a business.
2. Who Are We Communicating Our Impact To?
2.1. Thoughts?
3. What Will You Learn Today?
3.1. Common Vocabulary
3.2. Importance of Outcome Measures
3.3. Overview of Project Outcome
3.4. Resources
3.5. Networking
3.6. Next Steps
4. Why Are You Here?
4.1. Staff Led Initiative to Kick Start the Transition to Meaningful Measures
4.1.1. To Tell the Library's Story
4.1.2. Communicate Impact
4.1.3. Data Driven Decision Making
4.2. Hoping YOU Will Become the Experts
4.2.1. Answer Questions
4.2.2. Guide Staff
4.2.3. Promote the Message
5. What is Project Outcome?
6. What Does It Mean to Be Community Driven
6.1. Thoughts?
6.2. Responsive vs. Reactive
6.3. Strategic Planning
6.3.1. Mission
6.3.2. Vision
6.3.3. Core Values
7. How Do We Communicate Impact?
7.1. How Do We Do This Currently?
7.2. Focused on Outputs
7.3. Enter Project Outcome
8. Welcome
8.1. Logistics
8.2. Agenda
8.3. Introductions
9. What or Who Is a Stakeholder?
9.1. Ideas?
9.2. Why Do Stakeholders Matter?
9.3. But Is the Library a Business?
9.3.1. Need to Have a Business Mindset in Some Ways
9.3.2. How and Why We Tell Our Story
9.3.2.1. used to be non profits could say, we are doing good, we are the Library! (or museum, charity, or whatever) and people would support
9.3.2.1.1. with money
9.3.2.1.2. with votes
9.3.2.1.3. with patronage
9.3.2.2. now, there are so many non profits competing for the same support, we have to give them something concrete to prove we are worthy
9.3.2.2.1. outcomes
10. But Don't We Collect Statistics, You Ask?
10.1. What Do We Collect in Your Experience?
10.1.1. What Can We Tell by These Things?
10.2. What Would You Like to Determine About the Work You Do or About the Library in General?
11. Project Outcome Webinar
12. An Aside About a Culture of Risk Taking and Improvement
12.1. feedforward
12.2. feedback
13. Outcomes Measurement Process/Types of Measurement
13.1. Needs Assessment
13.2. Outputs
13.3. Outcomes
13.4. Patron Satisfaction
14. example
14.1. Output - how many people attended a knife skills class
14.2. Outcome - whether participants felt more confident to change the way they prepare food or to share their knowledge
14.2.1. how did we impact their lives?
15. Detour: Common Vocabulary
16. Why Is Outcomes Measurement Different?
16.1. How Much We Do Vs. What Good We Do
16.2. Capture Changes
16.2.1. Knowledge
16.2.2. Behavior
16.2.3. Confidence
16.2.4. Awareness
17. What Can We Do With Outcomes?
17.1. Communicate Value
17.1.1. To Stakeholders
17.1.2. Pave the Way for Partnerships
17.1.3. Alternative Funding Sources