1. Monday - Thursday
1.1. Getting to know new families (if applicable)
1.1.1. Private chat
1.1.1.1. Send family info card to the matching parent(s)
1.1.1.1.1. Subtopic 1
1.1.1.2. Send parents study pack
1.1.2. Group chat
1.1.2.1. Introduce new families
1.1.2.2. Encourage families to share non-sensitive family info and daily activities
1.1.2.3. Introduce the use of learning tools, e.g. Wechat etc.
1.2. Group chat interaction with families
1.2.1. Encourage families to share non-sensitive family info and daily activities, facilitator share non-sensitive info and images if necessary
1.2.1.1. Encourage families to share non-sensitive family info and daily activities
2. Friday
2.1. Check if both families have completed tasks and communicate with them if they have not
2.2. Video call appointment confirmation
2.3. Decide if the parents need to take part in the video call
2.3.1. Check if parents will take part in the video call with the child(ren)
3. Saturday/Sunday
3.1. 2 hours before the video call
3.1.1. Send reminder in private chat
3.2. 15-30 mins before the call
3.2.1. Make sure all facilities and tools are ready for conducting the call
3.2.2. Check if parents will participate in private chat
3.2.3. In private chat, check if students' facilities and tools are in place for the call
3.2.4. Check if students have prepared learning materials as instructed, praise the students if well prepared.
3.3. During the call
3.3.1. Avoid interrupting when families speak
3.3.2. Use appropriate level of language
3.3.3. Respond timely
3.3.4. Encourage students to take part in activities by demonstration
3.3.5. Ensure the learning is conducted in a orderly manner
3.3.6. Engage students by asking open-ended questions
3.3.7. If necessary, apply hand gestures and face expressions to facilitate communication
3.3.8. Group screenshot before ending the call
3.4. Upon completion of the call
3.4.1. Follow up in private chat with the parent if any problems occurred during the call
3.4.2. Send parents the feedback link
3.4.3. Send video call recording to the staff/team in charge