1. 4 Dimensions
1.1. Orgs & People
1.2. Info & Tech
1.3. Partners & Suppliers
1.4. Processes & Value Streams
2. Key Concepts
2.1. 1. Value & V Cocreation
2.2. 2. Orgs & Stakeholders
2.2.1. Serv Prov
2.2.2. Serv Cons
2.2.3. Others
2.3. 3. Products & Services
2.4. 4. Serv Relationships
2.5. 5. Value Outcomes
2.5.1. Costs
2.5.2. Risks
2.5.3. Utility & Warranty
3. ITIL SVS
3.1. Opportunity, Demand, Value
3.2. 7 Principles
3.2.1. 1. Focus on Value
3.2.2. 2. Start Where you Are
3.2.3. 3. Iteration & Feedback
3.2.4. 4. Collab & Visibility
3.2.5. 5. Holistically
3.2.6. 6. KISP
3.2.7. 7. Optimize & Automate
3.3. Governance
3.4. Service Value Chain
3.5. Cont. Improvement
3.6. Practices
4. Management Practices
4.1. General Mgt (14)
4.1.1. 1. Arch
4.1.2. 2. Cont Impr
4.1.3. 3. Info Sec
4.1.4. 4. Knowledge
4.1.5. 5. Measure & Report
4.1.6. 6. Org Change
4.1.7. 7. Portfolio
4.1.8. 8. Project
4.1.9. 9. Relationship
4.1.10. 10. Risk
4.1.11. 11. Service Finance
4.1.12. 12. Strategy
4.1.13. 13. Suppliers
4.1.14. 14. Workforce & Talent
4.2. Service Mgt (17)
4.2.1. 1. Availability
4.2.2. 2. BA
4.2.3. 3. Capacity & Perf
4.2.4. 4. Change Ctrl
4.2.5. 5. Incident
4.2.6. 6. IT Assets
4.2.7. 7. Monitoring & Events
4.2.8. 8. Problems
4.2.9. 9. Releases
4.2.10. 10. Serv Catalog
4.2.11. 11. Serv Conf
4.2.12. 12. Serv Continuity
4.2.13. 13. Serv Design
4.2.14. 14. Serv Desk
4.2.15. 15. Serv Levels
4.2.16. 16. Serv Requests
4.2.17. 17. Serv Validation & Tests
4.3. Technical Mgt (3)
4.3.1. 1. Deployment
4.3.2. 2. Infra & Platform
4.3.3. 3. SW Dev & Mgt