CHAPTER 1&2: CRISIS AND DISASTER MANAGEMENT (1)

1. OBJECTIVES OF CRISIS AND DISASTER MANAGEMENT

2. -Readliness for CRISIS - Respond quickly and approriately to CRISIS - Create clear and effective lines of communication DURING CRISIS -Approval rules accepted for delivery to end crisis

3. WHAT CRISIS MANAGER NEEDED

4. - Need to be able to make quickly decision under pressure - Need vast experience of business and functional expertise - Need to be trained skills such as situational awareness, sense making, senario planning and decision making

5. DEFINITON CRISIS

6. A predictable or unpredictable life event which is perceived by an individualistik as stressful to the extent that's normal coping merchanisms are insufficient.

7. 8 CRISIS RESPONSE STRATEGY

8. 1. An attack on the accuser 2. Denial 3. Excuse 4. Victimization 5. Justification 6. Ingratiation 7. Corrective action 8. Full apology

9. CRISIS MANAGER who normally is a SECURITY MANAGER in an organization

10. WHO IS IN CHARGE DURING A CRISIS OR A DISASTER?

11. HOW CRISIS MANAGER BEGINS THE SELECTION OF A CRISIS RESPONSE STRATEGY

12. STEP ONE is identifying the CRISIS type, which we conceptualize as the frame that publics use to interpretasi The event. Identifying the CRISIS type based on 2 factors, SECURITY and performance history STEP TWO is select a CRISIS RESPONSE strategy that is appropirate for the amount of potential reputational damage a crisis may inflict

13. DIFFERENT TYPES OF CRISIS

14. - Environmental - Malevolence - Technological - Hujan Error - Organization Misconducts - Financial

15. CRISIS MANAGEMENT COPE

16. BEFORE, DURING, and AFTER the threat.

17. DEFINITON CRISIS & DISASTER MANAGEMENT

18. CRISIS and disaster management is about making Major strategi Revision in ABNORMAL, UNSTABLE AND COMPLEX SITUATION